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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168951 Views
  • 32 replies
  • 9 likes
  • 168951 Views
  • 32 replies
  • 9 likes

Plano familiar

Estou com problemas para verificar o endereço onde moro no plano familiar. Ja verifiquei o endereço varias vezes e alegam que nao é possivel me cadastrarem por nao terem comprovado o endereço. O que devo fazer?

  • Newbie
  • Estou com problemas para verificar o endereço onde moro no plano familiar. Ja verifiquei o endereço varias vezes e alegam que nao é possivel me cadastrarem por nao terem comprovado o endereço. O que ...
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Entrar em uma nova conta familiar

Eu sai de uma conta familiar, e agora estou entrando em outra e o Spotify diz que eu não vivo no mesmo lugar que a pesso. Contudo eu vivo sim, e todos os meus dados estão iguais ao da pessoa que é meu irmão. Já alterei ate minha conta. Como proceguir...

  • Newbie
  • Eu sai de uma conta familiar, e agora estou entrando em outra e o Spotify diz que eu não vivo no mesmo lugar que a pesso. Contudo eu vivo sim, e todos os meus dados estão iguais ao da pessoa que é me...
  • Bittencourt
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Não consigo entrar no plano familiar

Boa noite, fazem dois dias q estou tentando atualizar meu endereço para poder continuar no plano premium familiar, mas coloco meu endereço tudo certo e aparece a mensagem dizendo que não foi possível confirmar meu endereço,moro na mesma casa q o dono...

  • Newbie
  • Boa noite, fazem dois dias q estou tentando atualizar meu endereço para poder continuar no plano premium familiar, mas coloco meu endereço tudo certo e aparece a mensagem dizendo que não foi possível...
  • Bittencourt
  • Spotify Star
  • 777 Views
  • 5 replies
  • 0 likes
  • 777 Views
  • 5 replies
  • 0 likes

Family Premium - but I can't log in

Hello I bought a Premium for family just a halfour ago.My family can use it right away, only I have trouble with using this abbonement.My account only wants to play music on shuffle and thats it.I logged in multiple times now, however it makes no dif...

  • Newbie
  • Hello   I bought a Premium for family just a halfour ago. My family can use it right away, only I have trouble with using this abbonement. My account only wants to play music on shuffle a...
  • Nico
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Family member unable to join premium for family

Hi,I have registered an account for my daughter and she have been using until there was an email to verify but she missed it. I then invite her again but was unable to get her on Spotify family after trying many times. I kept getting the below messag...

  • Newbie
  • ...potify family after trying many times.  I kept getting the below message: You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account h...
  • user-removed
  • Not applicable
  • 869 Views
  • 7 replies
  • 1 likes
  • 869 Views
  • 7 replies
  • 1 likes

Solved!! Spotify Family adress change

Hi, where can I change my physical adress? (street, number etc..)

  • Casual Listener
  • Hi,   where can I change my physical adress? (street, number etc..)
  • mWundke
  • Casual Listener
  • 13665 Views
  • 24 replies
  • 1 likes
  • Account
  • 13665 Views
  • 24 replies
  • 1 likes

Solved!! Premium for family and can not skip songs

Hi, we just upgraded to Premium Family and my son can not skip songs with his account!he has an Android phone. Is this "normal" or there is a way to fix it?many thanks for help!RB

  • Casual Listener
  • Hi, we just upgraded to Premium Family and my son can not skip songs with his account! he has an Android phone. Is this "normal" or there is a way to fix it? many thanks for help! RB
  • RaBaspot
  • Casual Listener
  • 1255 Views
  • 2 replies
  • 0 likes
  • 1255 Views
  • 2 replies
  • 0 likes

No puedo entrar a un plan familiar más de dos ocasiones?

¡No me permite entrar a un plan familiar más de dos ocasiones en menos de doce meses! ¿Cómo puedo lograrlo?

  • Newbie
  • ¡No me permite entrar a un plan familiar más de dos ocasiones en menos de doce meses!  ¿Cómo puedo lograrlo? 
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

No puedo estar en un Plan Familiar

Me van a agregar a un Plan Familiar, pero no se puede porqué dice que ya tengo Premium, pero apenas el 14 de agosto se venció Premium, que fue de pre-pago de 3 meses.

  • Newbie
  • Me van a agregar a un Plan Familiar, pero no se puede porqué dice que ya tengo Premium, pero apenas el 14 de agosto se venció Premium, que fue de pre-pago de 3 meses.
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Superuser Contribution Using family plan but now I moved away

Hi! So I was using the family plan in Mexico, but now I came to the United States and it doesn't let me log in nor change my plan to a student plan. Help :S

  • Newbie
  • Hi! So I was using the family plan in Mexico, but now I came to the United States and it doesn't let me log in nor change my plan to a student plan. Help :S
  • Alfredo
  • Roadie
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium

I need several people to listen to different music on the same account, but different telephones, is not that possible? do we need to create a new account?

  • Newbie
  • I need several people to listen to different music on the same account, but different telephones, is not that possible? do we need to create a new account?  
  • Alfredo
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to stop premium trail because of premium family

Last week i signed up for premium trail period. Today me and my brother orderd family. My trail get extendend in 27 of August. I want to end the trail and keep using family.

  • Newbie
  • Last week i signed up for premium trail period. Today me and my brother orderd family. My trail get extendend in 27 of August. I want to end the trail and keep using family.
  • Alfredo
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family wrong country?

Hi, I am the main subscriber to Spotify Family. I have a spare slot left on my account that I want to use for myself for specific playlists that I can promote through a facebook group by pasting a link hopefully getting Spotify more sunscribers. Anyw...

  • Newbie
  • Hi, I am the main subscriber to Spotify Family. I have a spare slot left on my account that I want to use for myself for specific playlists that I can promote through a facebook group by pasting a l...
  • Alfredo
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family

Hi,I have been charged for the family premium account. I have tried and tried to invite my husband and our kids (tenth time since april). Nothing happens! No mail in their inboxes or in Spotify app. (My husband already signed up for Spotify free).I c...

  • Newbie
  • Hi, I have been charged for the family premium account. I have tried and tried to invite my husband and our kids (tenth time since april). Nothing happens! No mail in their inboxes or in Spotify a...
  • Alfredo
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add family members

I have Spotify premium for family and have sent requests several times over the last few months but they never get delivered to the recipients. How do they get the link?

  • Newbie
  • I have Spotify premium for family and have sent requests several times over the last few months but they never get delivered to the recipients. How do they get the link?
  • Alfredo
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Teilnehmer können sich in premium family nicht einloggen

Ich bin Admin einer Spotify Family Gruppe. Mein Premium wurde aufgrund eines Zahlungsfehlers gelöscht und damit auch die Family Gruppe und das Premium der anderen Teilnehmer. Ich habe die Family Gruppe wieder neu eingerichtet und auch gezahlt und die...

  • Newbie
  • Ich bin Admin einer Spotify Family Gruppe. Mein Premium wurde aufgrund eines Zahlungsfehlers gelöscht und damit auch die Family Gruppe und das Premium der anderen Teilnehmer. Ich habe die Family G...
  • Alfredo
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution I sucribed for student not family

I don't want to pay to the family plan when I sucribed for student . Can someone get in contact with me or I'll cancel this .

  • Newbie
  • I don't want to pay to the family plan when I sucribed for student . Can someone get in contact with me or I'll cancel this .
  • Alfredo
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't remove user in family account

I tried to remove a user in my family account but when I click "remove" nothing happens. I just get some kind of stop-icon.Someone...?

  • Casual Listener
  • I tried to remove a user in my family account but when I click "remove" nothing happens. I just get some kind of stop-icon. Someone...?
  • Alfredo
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add family members to spotify

Hi!How can i add my fids to the familypremium using my mailadress, since they dint have their own?

  • Newbie
  • Hi! How can i add my fids to the familypremium using my mailadress, since they dint have their own?
  • Alfredo
  • Roadie
  • 291 Views
  • 1 replies
  • 1 likes
  • 291 Views
  • 1 replies
  • 1 likes

Cannot join a familiar plan

My husband sent me a code to join his familiar plan, but when I enter the code and My address, I receive a message thai Spotify could not check my address (screenshot attached). How can I join my husband's plan?

  • Newbie
  • My husband sent me a code to join his familiar plan, but when I enter the code and My address, I receive a message thai Spotify could not check my address (screenshot attached). How can I join my hus...
  • user-removed
  • Not applicable
  • 270 Views
  • 1 replies
  • 1 likes
  • 270 Views
  • 1 replies
  • 1 likes