Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi, I have a Spotify family account with my parents, but every month we get an email that our account is paused, because they didn't receive our payment. Everything is settled well with the bank and the payment is being write off every month so we pa...
Bom dia!Em menos de 12 meses participei de dois planos premium de familia (um na casa dos meus pais e outro na casa do meu marido), sai do plano familiar da casa do meu marido e entrei no da casa dos meus pais, porém o da casa dos meus pais (que eu e...
Hey guys,currently i have a student discount premiumaccount, but leaving in 3 weeks to study in latvia. All my other familymembers are living all the time at the same place and i will do that for 3 month per year as well. Will my account be banned, w...
Hi, not sure this is the right place for this kinnda question, it is about what artists gets per streams. I have looked around and some number pop out, like 0.0001 for free stream and between 0.002 and 0.004 for premieum users. My question is not abo...
Subscribed for spotify family. Already, our accounts are active. Unfortunately, theirs still have the message popping to "try premium" after pressing the next button for several times. Also, with regards to this, their playback button does not work. ...
I deleted my wife's account as it doesn't worked properly and when I try to invite her again it doesn't work. In the form appear missing data even if I fill it completely . Thanks for any suport
I've been having a problem with the members of my family plan, they were expelled and they couldn't enter again, they followed the process that everybody knows but Spotify told them they couldn't confirm that they live with me.So they are thinking of...
I have free Spotify but I'm planning to upgrade to the Family Plan. My husband has Premium but it is through his mobile provider (Vodafone) so he can't be on a Family Plan. If I invite him to my Family Plan he has to cancel his subscription through V...
Hi. Having some issues linking accounts. my son has iphone / ipad and seperate email account. I invite him as directed and he gets the email and invite code, but when we accept the invitation it takes us to the main spotify log in page again. Any sug...
Hello, just registered for Family Premium and it will not accept my UK postcode. The payment window also indicates dollars. Anyone help? Regards DesignbyShiro
I have premium family. But since yesterday is displayed which I have to buy premium and the downloads are gone and it comes back advertising.
For some reason I have been kicked out of our family account and various intents to be invited back again by the main member have not worked for some u unknown reason. Who can help???
Hello- my brother invited to premium for family, but my email invite never arrived in my inbox. How can I fix this and get my invite? Thank you
Enviei um convite para meu filho. E o spotify esta dizendo que não é possível confirmar o endereço. O endereço que acessamos e o correto.O que fazer?
Hola. Llevo en un plan familiar desde septiembre y no se porque ahora me han enviado un mail diciendo que no se puede verificar mi cuenta y que se pasara a FREE. Me ha pasado esto con dos hermanas mias.Todos vivimos en el mismo domicilio y no se porq...
Preciso de ajuda! tenho uma conta premium familia, minha irmã colocou o nosso endereço e conseguiu entrar, mas quando fui cadastrar minha mãe, com o mesmo endereço, aparece uma notificação que ela não pode ser adicionada a nossa conta pois não foi po...
hey peopel i got an invite to a familly accit worked all until i wanted to listen music, now my problem is im in a free acc and not in a familly acc waht can i do to use premium ;-(
I just got the family premium but it's not letting me add my family and send invites the screen only shows up for about a second or 2
when the owner of the account sent me an email to activate spotify premium i never got the email and i logged in and out a bunch of times and tried to send the email a bunch of times
As a result, I haven't been able to suscribe, while the Premium Family account (the main user belongs to my wife) continues to charge, month after month.It appers to be an irritating problem that affects thousands of people around the world. Could yo...