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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168773 Views
  • 32 replies
  • 9 likes
  • 168773 Views
  • 32 replies
  • 9 likes

Preciso de ajuda com meu FAMILY PREMIUM

Há um tempo eu já estava no family premium, porém ontem eu tentei entrar no spotify pelo computador e vi que não estava mais. Entrei na conta do meu pai para mandar o e-mail novamente e pediu a confirmação de endereço.Tentei em dois e-mails que eu te...

  • Casual Listener
  • Há um tempo eu já estava no family premium, porém ontem eu tentei entrar no spotify pelo computador e vi que não estava mais. Entrei na conta do meu pai para mandar o e-mail novamente e pediu a c...
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

family toevoegen uitdaging

Ik slaag er niet in om iemand toe te voegen, help aub

  • Newbie
  • Ik slaag er niet in om iemand toe te voegen, help aub
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

removing a member from family

I am trying to remove a member from my premium family plan. I can click remove but then it just turns into a red crossed out circle, it does not remove the person. Help!!

  • Casual Listener
  • I am trying to remove a member from my premium family plan. I can click remove but then it just turns into a red crossed out circle, it does not remove the person. Help!!
  • Bittencourt
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Membros da minha família excluidos

Bom dia, Faz dias que estou tentando resolver esse problema. Terei que cancelar o plano se não conseguir essa vez. Preciso de ajuda para que verifiquem que os outros membros da conta moram em minha residência. Obrigado

  • Casual Listener
  • Bom dia,   Faz dias que estou tentando resolver esse problema. Terei que cancelar o plano se não conseguir essa vez.   Preciso de ajuda para que verifiquem que os outros membros da cont...
  • Bittencourt
  • Spotify Star
  • 423 Views
  • 5 replies
  • 0 likes
  • 423 Views
  • 5 replies
  • 0 likes

Spotify removes people from family plan the day the subscription is renewed

So they renew the subscription for the family plan, that they have no trouble whatsoever handling. However, verifying the accounts? Welp, that's not happening. Spotify's solution is removing everyone and banning them from being invited again. Great s...

  • Regular
  • So they renew the subscription for the family plan, that they have no trouble whatsoever handling. However, verifying the accounts? Welp, that's not happening.   Spotify's solution is r...
  • nestathechopper
  • Newbie
  • 326 Views
  • 2 replies
  • 1 likes
  • 326 Views
  • 2 replies
  • 1 likes

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  • Newbie
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  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Removing Person from Premium for Family Account

In my Premium for Family account, the email associated with my wife's name is not hers. We do not know this email address nor who it is associated with. I have attempted to remove that person/account, but when I try a small red circle with a slash [l...

  • Newbie
  • In my Premium for Family account, the email associated with my wife's name is not hers. We do not know this email address nor who it is associated with. I have a...
  • sweetbeck599
  • Casual Listener
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

Premium for family- sharing saved music and playlists

I have had my own spotify account for a long time, but havent used it. My wife has a spotify account that is premium and has many good playlists and saved music on it. We have just upgraded her account to a family premium, and now my account is linke...

  • Newbie
  • ...ccount to a family premium, and now my account is linked. Is there a good way for all of the saved music and playlists from her account to be copied across to my linked account?
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Você não pode participar deste Plano Premium Familiar. Não foi possível confirmar que você mora no

Não conigo acessar o plano familiar pelo convite.E nem no editar perfil não aparece a opção para incluir o CEP.Segue meu usuário:marianacintra@hotmail.com - não consigo me cadasrar como premiummano_leiro@hotmail.com - Titular da contaQuando tento efe...

  • Casual Listener
  • Não conigo acessar o plano familiar pelo convite. E nem no editar perfil não aparece a opção para incluir o CEP. Segue meu usuário: marianacintra@hotmail.com - não consigo me cadasrar como premium...
  • Bittencourt
  • Spotify Star
  • 1039 Views
  • 1 replies
  • 1 likes
  • 1039 Views
  • 1 replies
  • 1 likes

Solved!! Presale Codes for Premium Family Subscribers-The Interrupters

We have a premium family subscription. We have never gotten a presale code, but then, a lot of the music we listen to really isn't the type to play the lareger venues. But one of our favorite bands...we listen to all the time and have used repeatedly...

  • Casual Listener
  • We have a premium family subscription.  We have never gotten a presale code, but then, a lot of the music we listen to really isn't the type to play the lareger venues.  But one of our f...
  • meganh007
  • Community Legend
  • 604 Views
  • 1 replies
  • 0 likes
  • Presale Codes
  • 604 Views
  • 1 replies
  • 0 likes

Premium to Family

I have a premium account and i was asked to join my family and so i did, but i have been continued to be charged my monthly fee. I need to talk to someone who can give me my money back considering I am now paying for the family plan and the premium p...

  • Newbie
  • I have a premium account and i was asked to join my family and so i did, but i have been continued to be charged my monthly fee. I need to talk to someone who can give me my money back considering I...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Family Premium issue

Hello guys! So, me and my sister and 2 brothers found out that we would join Family Premium to save some bucks. I am the one paying for it, aka. its from my account, i have invited them all. With my 2 brothers it seems to be working fine, but my sist...

  • Casual Listener
  • Hello guys! So, me and my sister and 2 brothers found out that we would join Family Premium to save some bucks. I am the one paying for it, aka. its from my account, i have invited them all. With m...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Familia

Bom dia fui excluído da família mesmo morando juntos. O que eu faço????

  • Newbie
  • Bom dia fui excluído da família mesmo morando juntos. O que eu faço????
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Informação importante sobre o plano familiar.

Ola, Pessoal. Como a grande maioria das pessoas com esse problema, resolvi relatar como consegui resolver rapidamente.A minha conta também não reconhecia que um membro da minha família morava comigo, mesmo com ele digitando o número do CEP corretamen...

  • Casual Listener
  • Ola, Pessoal.   Como a grande maioria das pessoas com esse problema, resolvi relatar como consegui resolver rapidamente. A minha conta também não reconhecia que um membro da minha família mor...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Problema con il piano premium family

Ciao a tutti. Recentemente un mio amico ha acquistato un abbonamento family per lui e i suoi coinquilini (tra cui me).Tutti quanti sono riusciti a verificare il proprio account ed accedere ai servizi premium tranne il sottoscritto. Come risolvo il pr...

  • Newbie
  • Ciao a tutti. Recentemente un mio amico ha acquistato un abbonamento family per lui e i suoi coinquilini (tra cui me). Tutti quanti sono riusciti a verificare il proprio account ed accedere ai s...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Premium Family Account unterwegs

Hallo, ich überlege meinen remium Account zu einem Premium Family Account zu ändern.Meine Familie hört auch, aber über einen Account ist das schwierig.Aber meine Frage ist: da ich bei der Arbeit den ganzen Tag Spotify höre, wollte ich wissen ob das d...

  • Newbie
  • Hallo,   ich überlege meinen remium Account zu einem Premium Family Account zu ändern. Meine Familie hört auch, aber über einen Account ist das schwierig. Aber meine Frage ist: da ich bei d...
  • Maxim
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Im a starbucks partner, and i get get my premium?

the text keeps saying "Something went wrong. Please try again later." I tried to make a new account as well as a link to my facebook account, and nothing works. Please help

  • Newbie
  • the text keeps saying "Something went wrong. Please try again later." I tried to make a new account as well as a link to my facebook account, and nothing works. Please help 🙂
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Spotify Family Premium

Hi! My spotify isn't working, I subscribed spotify premium for years, but suddenly my spotify account became free. My sister's spotify wasn't like that. Why is it like that?

  • Newbie
  • Hi! My spotify isn't working, I subscribed spotify premium for years, but suddenly my spotify account became free. My sister's spotify wasn't like that. Why is it like that?
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes