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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168955 Views
  • 32 replies
  • 9 likes
  • 168955 Views
  • 32 replies
  • 9 likes

Family Premium Help

Just subscribed to family premium for me and 2 daughters. When trying to log them in system says "Cannot create as user in different countries", **bleep**? This is all from same location and same device?Can you help please?Thanks

  • Newbie
  • Just subscribed to family premium for me and 2 daughters.  When trying to log them in system says "Cannot create as user in different countries", **bleep**?  This is all from same l...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

family plan password

i'm the named account holder on our family plan and my wife has a account under our family plan. but she has lost her password and can't log in.how do i retrieve or reset her password? thanks

  • Casual Listener
  • i'm the named account holder on our family plan and my wife has a account under our family plan. but she has lost her password and can't log in. how do i retrieve or reset her password? &n...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Issues with family plan

Invited to join family plan, accepted but my account settings are still for free account, no replay or fast forwarding

  • Newbie
  • Invited to join family plan, accepted but my account settings are still for free account, no replay or fast forwarding
  • Ehtrib74
  • Casual Listener
  • 619 Views
  • 7 replies
  • 0 likes
  • 619 Views
  • 7 replies
  • 0 likes

Solved!! Spotify family plan lump sum?

Hey, I was just organizing a spotify subscription with my family and was wondering if it was available annually instead of monthly (like the plan available for individuals)? It would really help the process instead of the hassle of collecting bills f...

  • Newbie
  • Hey, I was just organizing a spotify subscription with my family and was wondering if it was available annually instead of monthly (like the plan available for individuals)? It would really help t...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 1 likes
  • 324 Views
  • 1 replies
  • 1 likes

Spotify for family

I have invited my children onto my spotify account. I have sent an invitation to each using our common family email. When they go to accept the invitiation they get a screen telling them they cannot join spotify for family!!!! Spotify have debited ou...

  • Newbie
  • I have invited my children onto my spotify account. I have sent an invitation to each using our common family email. When they go to accept the invitiation they get a screen  telling them they c...
  • kas0403
  • Music Fan
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Spotify Plan Familiar Premium??

Tengo un problema, un familiar me envia la invitacion de spotify pero no para de saltarme el error de que no vivimos en la misma direccion, aun cuando estoy ingresando todos los datos correctamente....Espero que resuelvan esto rapido, no es de mucha ...

  • Newbie
  • Tengo un problema, un familiar me envia la invitacion de spotify pero no para de saltarme el error de que no vivimos en la misma direccion, aun cuando estoy ingresando todos los datos correctamente.....
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Spotify familiar primium problems

I sucribed my family to the primium so that the could used it, it worked during some months but know they dont have the subscripcion anymore. They live with me in teh same house I dont know what is the problem.

  • Newbie
  • I sucribed my family to the primium so that the could used it, it worked during some months but know they dont have the subscripcion anymore. They live with me in teh same house I dont know what is t...
  • aLeLo
  • Newbie
  • 298 Views
  • 2 replies
  • 1 likes
  • 298 Views
  • 2 replies
  • 1 likes

Cuenta Familiar Premium en celular no funciona

Buenas noches. Adquirí el servicio Familiar premium e incluí a mi mujer. Ella logró aceptar la invitación, pero en su celular no le permite pasar temas. No lo toma como cuenta premium. Y a la hora de verificarlo, la cuenta figura como premium. Como l...

  • Newbie
  • Buenas noches. Adquirí el servicio Familiar premium e incluí a mi mujer. Ella logró aceptar la invitación, pero en su celular no le permite pasar temas. No lo toma como cuenta premium. Y a la hora de...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Spotify Family

Kann es passieren, dass, wenn einer der hinzugefügten Personen bei Spotify Family ihren Account nicht verifiziert, alle hinzugefügten Personen aus Spotify Family rausfliegen?Und wie kann man Accounts, die rausgeflogen sind, wieder hinzufügen?

  • Newbie
  • Kann es passieren, dass, wenn einer der hinzugefügten Personen bei Spotify Family ihren Account nicht verifiziert, alle hinzugefügten Personen aus Spotify Family rausfliegen? Und wie kann man A...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Verifying members in Premium for Family

I got two emails to verify my brother and my mom but my mom didn't receive the email to verify. How to resend this? Don't want her kicked out of my premium for family subcription.

  • Casual Listener
  • I got two emails to verify my brother and my mom but my mom didn't receive the email to verify. How to resend this? Don't want her kicked out of my premium for family subcription.
  • MonicaM_Bogota
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium family!

Hello, Can anyone tell me why I cannot add my husband to the family premium ??I just upgraded, and paid!, and now they say, you cannot join because he has already an account. I hate that Is it a possibility that my husband deletes his previous accoun...

  • Newbie
  • Hello,   Can anyone tell me why I cannot add my husband to the family premium ?? I just upgraded, and paid!, and now they say, you cannot join because he has already an account.   I h...
  • MonicaM_Bogota
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hi, I paid for family plan by accident and then canceled it immediately afterwards and they gave not refunded me yet

  • Newbie
  • Hi, I paid for family plan by accident and then canceled it immediately afterwards and they gave not refunded me yet
  • MonicaM_Bogota
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had a premium account and now i want to be part of family subscription

Hi i cancel my premium account and now I want to be part of my mom's family subscription, I try to subscribe but it doesn't work (also they ask me for the zip code, and we live in Colombia and we don't have zip code here I don't know if this is why i...

  • Newbie
  • Hi i cancel my premium account and now I want to be part of my mom's family subscription, I try to subscribe but it doesn't work (also they ask me for the zip code, and we live in Colombia and we d...
  • MonicaM_Bogota
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Invitación Premium Familiar

Hace un día, mandamos la invitación desde la cuenta principal de Spotify, y aun no me a llegado nada, quisiera saber si alguien me podrías decir donde recibo esta invitación, porque revisé mi correo y no me llego ahí, y entre a la app y tampoco nada....

  • Casual Listener
  • Hace un día, mandamos la invitación desde la cuenta principal de Spotify, y aun no me a llegado nada, quisiera saber si alguien me podrías decir donde recibo esta invitación, porque revisé mi correo ...
  • osornios
  • Spotify Star
  • 394 Views
  • 3 replies
  • 1 likes
  • 394 Views
  • 3 replies
  • 1 likes

Family account - address issues

Trying to add family members - the only address fields I have as account owner are country and postcode The registration for family member wants street, city, country and zipcode Having zero success either trying to add fields to my registration or a...

  • Newbie
  • Trying to add family members - the only address fields I have as account owner are country and postcode    The registration for family member wants street, city, country and zipcode &n...
  • rchamorro_0311
  • Newbie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Re: Family subscription - can't add family members

I have another problem. When I try to add people to my spotify family, the invitation is sent, but people do not receive anything by mail?

  • Casual Listener
  • I have another problem. When I try to add people to my spotify family, the invitation is sent, but people do not receive anything by mail?  
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Premium Familia

I have a premium and the way of payment is my credit card. but i lost my credit card and change the number of my card. Can i change the way of payment with my new credit card without lost my account and my musics?

  • Newbie
  • I have a premium and the way of payment is my credit card. but i lost my credit card and change the number of my card. Can i change the way of payment with my new credit card without lost my account ...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Family premium

My dad has set up a family premium account.m and invited me to join. I accepted and inserted the code to login however it says I can't join because the account holder lives in a different country. We live in the same house. Any suggestions?

  • Newbie
  • My dad has set up a family premium account.m and invited me to join. I accepted and inserted the code to login however it says I can't join because the account holder lives in a different country. W...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes