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Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 165084 Views
  • 32 replies
  • 9 likes
  • 165084 Views
  • 32 replies
  • 9 likes

Same song all phones?

If I am paying for family plan- why do we still all have to listen to the same music? Shouldn't we be able to listen to different music at the same time??

  • Newbie
  • If I am paying for family plan- why do we still all have to listen to the same music? Shouldn't we be able to listen to different music at the same time??
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Problem for a member joining family account

Hi.When a specific family member tries to redeem the Family Subscription I gave her she gets a message that says Spotify couldn't verify the address. Can you guys help me? Many thanks in advance.Guilherme Peluzzo

  • Newbie
  • Hi. When a specific family member tries to redeem the Family Subscription I gave her she gets a message that says Spotify couldn't verify the address.   Can you guys help me?   Many t...
  • salmur
  • Newbie
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Premium family adress confirmation

Hi guys! I have my spotify premium family account full of my family members except the last slot. But when I try to add the last person all of a sudden it asks me to confirm that all of the users are part of a family AND it asks for the adress. Now t...

  • Newbie
  • Hi guys! I have my spotify premium family account full of my family members except the last slot. But when I try to add the last person all of a sudden it asks me to confirm that all of the users a...
  • OptimuzKrice
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Hola me gustaría que me ayuden ya que estoy en un plan familiar y por no responder un mail sobre mi dirección se me quitó el premium y me gustaría saber que se puede hacer

  • Newbie
  • Hola me gustaría que me ayuden ya que estoy en un plan familiar y por no responder un mail sobre mi dirección se me quitó el premium y me gustaría saber que se puede hacer
  • MonicaM_Bogota
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que rechaza a los miembros de mi cuenta?

Todos mis invitados de Spotify familiar vivimos en el lugar pero spotify no los reconoce por lo tanto los rechazo, que puedo hacer?

  • Newbie
  • Todos mis invitados de Spotify familiar vivimos en el lugar pero spotify no los reconoce por lo tanto los rechazo, que puedo hacer?
  • MonicaM_Bogota
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro no reconocido

Tengo 2 cobros de Spotify a precio de universitario, sin tener la cuenta premium, el dinero esta retenido y no puedo hacer uso de este, ¿cuando puedo hacer uso de mi dinero? Si no me aceptan la cuenta de universitario pero si toman mi dinero

  • Newbie
  • Tengo 2 cobros de Spotify a precio de universitario, sin tener la cuenta premium, el dinero esta retenido y no puedo hacer uso de este, ¿cuando puedo hacer uso de mi dinero? Si no me aceptan la cuent...
  • MonicaM_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Pagamento dell'abbonamento non riuscito.

Il mio pagamento a Spotify premium for family è stato pagato ma non viene riconosciuto come pagato e mi da errore dicendo di aggiornare i dati di pagamento.Qualcuno mi può aiutare?Grazie.

  • Newbie
  • Il mio pagamento a Spotify premium for family è stato pagato ma non viene riconosciuto come pagato e mi da errore dicendo di aggiornare i dati di pagamento. Qualcuno mi può aiutare? Grazie.
  • 458 Views
  • 0 replies
  • 0 likes
  • 458 Views
  • 0 replies
  • 0 likes

Spotify family and country

Hi, I believe other people had the same issue: I moved from the UK to the US and I am unable to change country on my account. I have updated address and credit card to US ones, but I am still unable to click on country scrolling menu. I am not using ...

  • Newbie
  • ...till unable to click on country scrolling menu. I am not using any VPN.   This causes issues because I cannot add my wife's account to my spotify family since hers is setup in the US.   C...
  • osornios
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with include new member in the premium account

Hi, I have a problem when I try include me in the premium account of my son. I received the email but when I need confirm the address, They say me that can´t confirm the address. However, the address is correct. What can I do?

  • Newbie
  • Hi,   I have a problem when I try include me in the premium account of my son. I received the email but when I need confirm the address, They say me that can´t confirm the address. However, th...
  • MonicaM_Bogota
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobro inadecuado

Hola, me afilie al plan familiar a precio de 28.90 y en mi cuenta figura 31.50, quiero saber a que se debe el incremento.Espero por favor me responda a mi correo.michaelportocarreropineda@gmail.com

  • Newbie
  • Hola, me afilie al plan familiar a precio de 28.90 y en mi cuenta figura 31.50, quiero saber a que se debe el incremento. Espero por favor me responda a mi correo. michaelportocarreropineda@gmail...
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

No me deja suscribirme a cuenta premium familiar

Spotify no me deja unir una cuenta a un plan familiar. Lo raro es que desde siempre esa cuenta estuvo suscrita hasta que un día desapareció. He vuelto a enviar la invitación y cuando agrego la direccion postal (que obviamente es la misma) me indica q...

  • Newbie
  • Spotify no me deja unir una cuenta a un plan familiar. Lo raro es que desde siempre esa cuenta estuvo suscrita hasta que un día desapareció. He vuelto a enviar la invitación y cuando agrego la direcc...
  • osornios
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Plan Familiar

Estoy tratando de meter a un familiar pero me pregunta por mi dirección, la cual pongo pero al tratar de crearla me dice que no coincide en ls direcciones pero en ninguna parte de su pagina puedo ver qué dirección metí. Entonces quería ver en dónde p...

  • Newbie
  • Estoy tratando de meter a un familiar pero me pregunta por mi dirección, la cual pongo pero al tratar de crearla me dice que no coincide en ls direcciones pero en ninguna parte de su pagina puedo ver...
  • osornios
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Family subscription

Spotify is not allowing me to join my wife's family account...saying I'm in a different country, which I'm clearly not.

  • Newbie
  • Spotify is not allowing me to join my wife's family account...saying I'm in a different country, which I'm clearly not.
  • Robert_W
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi

Merhabalar bugün premium üyelik aldım öğrenci tarifesinden ama üniversite öğrencisi değilim ve bunu en sonkötü soruyor olmanız kötü bişey üstüne bide parayı çekiyorsunuz acilen paramı iade etmenizi istiyorum teşekkürler. hesabım: diyar9965@gmail.com

  • Newbie
  • Merhabalar bugün premium üyelik aldım öğrenci tarifesinden ama üniversite öğrencisi değilim ve bunu en sonkötü soruyor olmanız kötü bişey üstüne bide parayı çekiyorsunuz acilen paramı iade etmenizi i...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Family Premium Account

I have just recently changed my account to Family Premium Account to allow my two sons to use Spotify. When I am listening to music and when one of my sons logs in to his playlist it overrides mine and his song starts playing. How can I prevent this ...

  • Newbie
  • I have just recently changed my account to Family Premium Account to allow my two sons to use Spotify. When I am listening to music and when one of my sons logs in to his playlist it overrides mine a...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

No encuentro la dirección que di de alta para el plan familiar

Quiero compartir a mi familia el plan familiar pero no encuentro la dirección que dí de alta. Esto para poder colocarla de la misma forma y que no aparezca que no pudo determinar la dirección. Porfa si alguien me puede apoyar con esta duda Saludos

  • Newbie
  • Quiero compartir a mi familia el plan familiar pero no encuentro la dirección que dí de alta. Esto para poder colocarla de la misma forma y que no aparezca que no pudo determinar la dirección.  ...
  • OviiiOne
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

One account two places

So I use spotify in my car and 5 year old son uses it on Alexa. But sometimes when I'm commuting to work and using spotify in my car hes at home wanting to use it to listen to his music. So then I lose my music. So if I sign up for premium for family...

  • Newbie
  • ...ose my music. So if I sign up for premium for family can we listen at the same time? He doesn't have an email address, he's 5.
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

ERR_UNKNOWN_URL_SCHEME?

Yo tenía contratado el Plan Familiar pero después saco a dos familiares dejándo solo a 1 quise meterlos y me marcaba error.. Di de baja la suscripción y ayer la volví a contratar y solo dejo entrar a un familiar a los demás les manda que no pudieron ...

  • Casual Listener
  • Yo tenía contratado el Plan Familiar pero después saco a dos familiares dejándo solo a 1 quise meterlos y me marcaba error.. Di de baja la suscripción y ayer la volví a contratar y solo dejo entrar a...
  • OptimuzKrice
  • Roadie
  • 2311 Views
  • 1 replies
  • 0 likes
  • 2311 Views
  • 1 replies
  • 0 likes

Premium Family

Familienmitglied ist eingeloggt, bekommt auch Premium Family Status angezeigt, hat aber trotzdem nur Spotify Free Funktionalität. Was muss man machen?

  • Newbie
  • Familienmitglied ist eingeloggt, bekommt auch Premium Family Status angezeigt, hat aber trotzdem nur Spotify Free Funktionalität. Was muss man machen?
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes