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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168780 Views
  • 32 replies
  • 9 likes
  • 168780 Views
  • 32 replies
  • 9 likes

Superuser Contribution Pregunta sobre el plan familiar y dirección

Buenas noches comunidad,Tengo una pregunta acerca de la dirección, cuando veo la dirección de mi cuenta, el código postal esta en blanco, mi cuenta esta vínculada con Facebook, y ya verifique que el código postal en mi cuenta de Facebook esta correct...

  • Newbie
  • Buenas noches comunidad, Tengo una pregunta acerca de la dirección, cuando veo la dirección de mi cuenta, el código postal esta en blanco, mi cuenta esta vínculada con Facebook, y ya verifique que...
  • Aimee_T
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ingreso familiares

Mi familia dejo de tener acceso al plan familiar, y no puedo hacerlos volver

  • Casual Listener
  • Mi familia dejo de tener acceso al plan familiar, y no puedo hacerlos volver
  • Aimee_T
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan universitarios

hola tengo problemas con lo de la subscripcion a cuenta de universitarios la eh pagado y ya mande lo que necesito de comprobante de que estoy en la universidad pero el problema esque hasta me sale en mi tarjeta que me lo han cobrado dos veces el plan...

  • Newbie
  • hola tengo problemas con lo de la subscripcion a cuenta de universitarios la eh pagado y ya mande lo que necesito de comprobante de que estoy en la universidad pero el problema esque hasta me sale en...
  • Aimee_T
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

My premium account was cancelled before I could accept my Family account invitation

Recently, my sister converted to Spotify Family. However, I accidentally deactivated my Spotify premium account before I could accept her invitation and now when I try to log in it says "we're sorry, there is no longer an active account with this use...

  • Casual Listener
  • Recently, my sister converted to Spotify Family. However, I accidentally deactivated my Spotify premium account before I could accept her invitation and now when I try to log in it says "we're s...
  • acdelli
  • Casual Listener
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Desde el nuevo cambio en las poíticas toda mi familia fue sacada del plan pero la persona que si vive conmigo también fue sacada a pesar de que vivimos en el mismo domicilio (usamos la misma conexión wifi domiciliaria).No he podido lograr que inicie ...

  • Newbie
  • Desde el nuevo cambio en las poíticas toda mi familia fue sacada del plan pero la persona que si vive conmigo también fue sacada a pesar de que vivimos en el mismo domicilio (usamos la misma conexión...
  • Aimee_T
  • Roadie
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

I paid the wrong bill

Hello, I have a family account, but I ended up paying the individual account in the annual plan, I need to migrate the payment to family account, even if there is an extra amount to be paid, how can I migrate?

  • Newbie
  • Hello, I have a family account, but I ended up paying the individual account in the annual plan, I need to migrate the payment to family account, even if there is an extra amount to be paid, h...
  • ant0n1
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Não estou podendo participar do plano familia

Mesmo sendo convidado e confirmando as informações, estou com problemas para entrar no plano família da minha irmã

  • Visitor
  • Mesmo sendo convidado e confirmando as informações, estou com problemas para entrar no plano família da minha irmã
  • aldeyferreirade
  • Newbie
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

les écoles supérieurs

Bonjour, pour l'offre étuditante, j'aimerais savoir si l'école dans la quelle je suis inscrite fais parti de l'offre, mais je ne sais pas comment voir ça.

  • Newbie
  • Bonjour, pour l'offre étuditante, j'aimerais savoir si l'école dans la quelle je suis inscrite fais parti de l'offre, mais je ne sais pas comment voir ça. 
  • ant0n1
  • Roadie
  • 3270 Views
  • 1 replies
  • 0 likes
  • 3270 Views
  • 1 replies
  • 0 likes

setting up family does not work - it says we are in different countries!

We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription. we are in the same country

  • Newbie
  • We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription.    we are in the same country
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Abonnement étudiant

Bonjour!Je voulais activer mon spotify premium avec l'abonnement d'étudiant, mais mon université ne se trouve pas parmis la liste, mais pareil, j'ai été débité 3 fois 4.99$ pour le nombre de fois que j'ai essayé ça, deplus mon compte est toujours pas...

  • Newbie
  • Bonjour! Je voulais activer mon spotify premium avec l'abonnement d'étudiant, mais mon université ne se trouve pas parmis la liste, mais pareil, j'ai été débité 3 fois 4.99$ pour le nombre de fois q...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Öğrenci İndirimi Ödeme Sorunu

Öğrenci indirimi için doldurduktan sonra, bir standart bir de öğrenci indirimli fiyat kartımdan çekilmiş. Ve hesabım hala free?

  • Newbie
  • Öğrenci indirimi için doldurduktan sonra, bir standart bir de öğrenci indirimli fiyat kartımdan çekilmiş. Ve hesabım hala free?
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Extra payment problem

I have family premium but i am paying more 9.99TL every month. I paid on 1 May last time and i can not cancel it.

  • Newbie
  • I have family premium but i am paying more 9.99TL every month. I paid on 1 May last time and i can not cancel it.
  • Robert_W
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Problems with premium for family

We have a Family plan with 5 members in wich 3 of us got excluded of it, and when we write the infirmation, it appears that we can't join the plan, please answer.

  • Newbie
  • We have a Family plan with 5 members in wich 3 of us got excluded of it, and when we write the infirmation, it appears that we can't join the plan, please answer.
  • Robert_W
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Is it really a family plan??

Why does family have to live in the same household? You pay for your service so you should be able to share with your family.. the plan is called premium for family but you can't add your family if they don't live with you. Why can't they be like net...

  • Newbie
  • Why does family have to live in the same household? You pay for your service so you should be able to share with your family.. the plan is called premium for family but you can't add your family if t...
  • Robert_W
  • Community Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Family members not receiving email invites

The invites im sending do not reach the email address of fsamily members. Test emails work but when i try to send an invite from spotify they do not receive them.

  • Casual Listener
  • The invites im sending do not reach the email address of fsamily members. Test emails work but when i try to send an invite from spotify they do not receive them.
  • Hubo
  • Community Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi hata

Kart bilgilerimi veriyorum ama hep hata veriyor bu konuda acil yardımcı olur musunuz

  • Newbie
  • Kart bilgilerimi veriyorum ama hep hata veriyor bu konuda acil yardımcı olur musunuz
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Leave Family as admin

I wanted to get into a family subscription with some other people. We talked about it and accidentally made an own family but spotify hasn't charged me for it. Now someone set up the family account but I can't join their family because I am already i...

  • Newbie
  • I wanted to get into a family subscription with some other people. We talked about it and accidentally made an own family but spotify hasn't charged me for it. Now someone set up the family account b...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Daughter unable to join Spotify for Family

Hi. I am trying to get my daughter onto our family account. She has always lived in our house, in the same country. Every time i try i get a waring saying the account needs to be in the same country! What is going on Spotify? Not happy at all!!!!!!!

  • Newbie
  • Hi.   I am trying to get my daughter onto our family account. She has always lived in our house, in the same country. Every time i try i get a waring saying the account needs to be i...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Plano Familia não deixa ter dependentes

Então galera, Estou com o seguinte problema: Tenho um premium familia, porem todas as pessoas que convido para fazer parte do mesmo não conseguem acessar.Todas elas moram no mesmo endereço que eu, porém mesmo assim não autoriza.Como posso efeturar?Só...

  • Newbie
  • Então galera, Estou com o seguinte problema:  Tenho um premium familia, porem todas as pessoas que convido para fazer parte do mesmo não conseguem acessar. Todas elas moram no mesmo endereço q...
  • Bittencourt
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes