Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
PlanFamily PlanCountrySingapore My Question or IssueMy wife was prompted
to re-enter the address details by Spotify, but failed the verification.
I went on to my account as the plan owner to check, and realized the
address was somehow changed. Is the...
Plan Family Plan Country Singapore My Question or Issue My wife was prompted to re-enter the address details by Spotify, but failed the verification. I went on to my account as the p...
Hi, I'm struggling with my family account (France).I'm the owner and
since a while i can't add other people on it. 4 slots are working well
and I have 2 slots still available. When i share my link to add
somebody, he can't achieve the connexion.When ...
Hi, I'm struggling with my family account (France). I'm the owner and since a while i can't add other people on it. 4 slots are working well and I have 2 slots still available....
I use family plan with my main family, but owner of family subscription
stop paying for subscription, and I need to change family subscription
to my boyfriend but I can’t
I use family plan with my main family, but owner of family subscription stop paying for subscription, and I need to change family subscription to my boyfriend but I can’t
Despues de pagar mi plan me di cuenta que spotify familiar ya no es para
6 personas, sino para 4 y en los detalles me salía que podía comprar has
2 cuentas adicionales más, entonces yo quise hacerlo pero no me deja
Despues de pagar mi plan me di cuenta que spotify familiar ya no es para 6 personas, sino para 4 y en los detalles me salía que podía comprar has 2 cuentas adicionales más, entonces yo quise hacerlo ...
If I recently paid for a month of Spotify premium and then switch to the
family plan, do I have to make the monthly payment again or am I charged
until the next month?
If I recently paid for a month of Spotify premium and then switch to the family plan, do I have to make the monthly payment again or am I charged until the next month?
How does the invited person join Premium family. When you accept the
invitation, it gives you 3 alternatives, Facebook, login and
registering, but not any logical simple way to vet in. What should you
choose? Should you register or what? Or should yo...
How does the invited person join Premium family. When you accept the invitation, it gives you 3 alternatives, Facebook, login and registering, but not any logical simple way to vet in. What should y...
My wife is trying to play the same audiobook that I have access to and
can play on my account, but she can not for some reason. She's logged on
and is part of my premium family plan.
My wife is trying to play the same audiobook that I have access to and can play on my account, but she can not for some reason. She's logged on and is part of my premium family plan.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Initially, I upgraded from a non-premium Spotify account to the Family
Plan. After making the payment as usual, I set my location. However, I
later realized that only 3 accounts were able to join, even though the
Family Plan should allow for 6 accoun...
Initially, I upgraded from a non-premium Spotify account to the Family Plan. After making the payment as usual, I set my location. However, I later realized that only 3 accounts were able to join, e...
I want to start listening to audiobooks on my premium family plan, but
have just discovered my husband is our plan manager and so only he can.
He has no interest in audiobooks. This is absolutely ridiculous that we
can't make use of a feature we're p...
I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is a...
Hi. Had a gift card for Premium and followed steps from this community
to use the gift card for either family or premium (I realize it would
shorten the sliding off days from the gift card but it's ok) but the
only option I saw when subscribing was I...
Hi. Had a gift card for Premium and followed steps from this community to use the gift card for either family or premium (I realize it would shorten the sliding off days from the gift card but it's o...
Are there any plans to make Spotify kids available in Portugal? I can't
seem to find any information for new countries. Even the English version
would be enough to most Portuguese children.
Are there any plans to make Spotify kids available in Portugal? I can't seem to find any information for new countries. Even the English version would be enough to most Portuguese children.
PlanPremium FamilyCountryGermanyDeviceiPhone 12My Question or IssueI
invited my wife by sending the link and she accepted. The address
verrification was okay. She got the message, that she has "premium
family" now. But she got ads while playing music...
Plan Premium Family Country Germany Device iPhone 12 My Question or Issue I invited my wife by sending the link and she accepted. The address verrification was okay. She got the message, t...
PlanPremiumCountryAustraliaDeviceGoogle Nest MiniMy Question or IssueHiI
have a Google Nest Mini for my 7yo son and I'd like him to be able to
use his voice match (on his Google Child account) to use his own Spotify
Kids account on that Nest Mini.The...
Plan Premium Country Australia Device Google Nest Mini My Question or Issue Hi I have a Google Nest Mini for my 7yo son and I'd like him to be able to use his voice match (on his Google Child...
Good morning,I've been paying for a family premium account for years. We
all live at the same address.Suddenly, this morning, my sister was
excluded. She's received a mail informing her that the account owner
(me) has not confirmed the address. The a...
Good morning, I've been paying for a family premium account for years. We all live at the same address. Suddenly, this morning, my sister was excluded. She's received a mail informing her that t...