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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164988 Views
  • 32 replies
  • 9 likes
  • 164988 Views
  • 32 replies
  • 9 likes

Superuser Contribution Address got changed for some reason, and now my family can't join for 12 months

PlanFamily PlanCountrySingapore My Question or IssueMy wife was prompted to re-enter the address details by Spotify, but failed the verification. I went on to my account as the plan owner to check, and realized the address was somehow changed. Is the...

  • Visitor
  • Plan Family Plan Country Singapore   My Question or Issue My wife was prompted to re-enter the address details by Spotify, but failed the verification. I went on to my account as the p...
  • OscarDC
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to add a new member to my family account

Hi, I'm struggling with my family account (France).I'm the owner and since a while i can't add other people on it. 4 slots are working well and I have 2 slots still available. When i share my link to add somebody, he can't achieve the connexion.When ...

  • Casual Listener
  • Hi,    I'm struggling with my family account (France). I'm the owner and since a while i can't add other people on it.  4 slots are working well and I have 2 slots still available....
  • Maxim
  • Spotify Star
  • 170 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 3 replies
  • 0 likes

Can’t join to family plan

I use family plan with my main family, but owner of family subscription stop paying for subscription, and I need to change family subscription to my boyfriend but I can’t

  • Visitor
  • I use family plan with my main family, but owner of family subscription stop paying for subscription, and I need to change family subscription to my boyfriend but I can’t
  • Jose_M
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, quiero comprar dos cuentas adicionales en mi plan familiar y no puedo

Despues de pagar mi plan me di cuenta que spotify familiar ya no es para 6 personas, sino para 4 y en los detalles me salía que podía comprar has 2 cuentas adicionales más, entonces yo quise hacerlo pero no me deja

  • Visitor
  • Despues de pagar mi plan me di cuenta que spotify familiar ya no es para 6 personas, sino para 4 y en los detalles me salía que podía comprar has 2 cuentas adicionales más, entonces yo quise hacerlo ...
  • melodymmu
  • Casual Listener
  • 119 Views
  • 2 replies
  • 0 likes
  • 119 Views
  • 2 replies
  • 0 likes

My Abo is wrong

It Shows Spotify free But we have the Family one since a year?! Now i will invite my son but its Not working vecause it Shows me just a free account

  • Newbie
  • It Shows Spotify free But we have the Family one since a year?! Now i will invite my son but its Not working vecause it Shows me just a free account
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

family plan

ive been invited to a family plan but i cant join 

  • Visitor
  • ive been invited to a family plan but i cant join  
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 98 Views
  • 1 replies
  • 0 likes

If I change to a family plan, do I have to make the monthly payment again?

If I recently paid for a month of Spotify premium and then switch to the family plan, do I have to make the monthly payment again or am I charged until the next month?

  • Casual Listener
  • If I recently paid for a month of Spotify premium and then switch to the family plan, do I have to make the monthly payment again or am I charged until the next month?
  • Maxim
  • Spotify Star
  • 169 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 3 replies
  • 0 likes

Superuser Contribution How you join Family Premium when you are invited?

How does the invited person join Premium family. When you accept the invitation, it gives you 3 alternatives, Facebook, login and registering, but not any logical simple way to vet in. What should you choose? Should you register or what? Or should yo...

  • Casual Listener
  • How does the invited person join Premium family. When you accept the invitation, it gives you 3 alternatives, Facebook, login and registering, but not any logical simple way to vet in. What should y...
  • V4mpirGirl
  • Visitor
  • 5415 Views
  • 12 replies
  • 0 likes
  • Premium for Family
  • 5415 Views
  • 12 replies
  • 0 likes

Audiobooks locked out for family members part of the same premium plan

My wife is trying to play the same audiobook that I have access to and can play on my account, but she can not for some reason. She's logged on and is part of my premium family plan.

  • Casual Listener
  • My wife is trying to play the same audiobook that I have access to and can play on my account, but she can not for some reason. She's logged on and is part of my premium family plan.
  • newbori
  • Visitor
  • 1395 Views
  • 3 replies
  • 0 likes
  • 1395 Views
  • 3 replies
  • 0 likes

Is the $12.99 top up payment a monthly or yearly payment?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 1 replies
  • 0 likes

upgrade to family plan

Initially, I upgraded from a non-premium Spotify account to the Family Plan. After making the payment as usual, I set my location. However, I later realized that only 3 accounts were able to join, even though the Family Plan should allow for 6 accoun...

  • Visitor
  • Initially, I upgraded from a non-premium Spotify account to the Family Plan. After making the payment as usual, I set my location. However, I later realized that only 3 accounts were able to join, e...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks and plan manager

I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is absolutely ridiculous that we can't make use of a feature we're p...

  • Visitor
  • I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can.  He has no interest in audiobooks.  This is a...
  • Not applicable
  • 1446 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 1446 Views
  • 4 replies
  • 2 likes

Superuser Contribution Using Premium Gift Card for Family or Duo?

Hi. Had a gift card for Premium and followed steps from this community to use the gift card for either family or premium (I realize it would shorten the sliding off days from the gift card but it's ok) but the only option I saw when subscribing was I...

  • Visitor
  • Hi. Had a gift card for Premium and followed steps from this community to use the gift card for either family or premium (I realize it would shorten the sliding off days from the gift card but it's o...
  • Not applicable
  • 522 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 522 Views
  • 3 replies
  • 1 likes

Superuser Contribution Will Spotify kids be available in Portugal?

Are there any plans to make Spotify kids available in Portugal? I can't seem to find any information for new countries. Even the English version would be enough to most Portuguese children.

  • Newbie
  • Are there any plans to make Spotify kids available in Portugal? I can't seem to find any information for new countries. Even the English version would be enough to most Portuguese children.
  • JP______
  • Casual Listener
  • 538 Views
  • 3 replies
  • 1 likes
  • 538 Views
  • 3 replies
  • 1 likes

Solved!! My wife's iPhone can not join premium family

PlanPremium FamilyCountryGermanyDeviceiPhone 12My Question or IssueI invited my wife by sending the link and she accepted. The address verrification was okay. She got the message, that she has "premium family" now. But she got ads while playing music...

  • Regular
  • Plan Premium Family Country Germany Device iPhone 12 My Question or Issue I invited my wife by sending the link and she accepted. The address verrification was okay. She got the message, t...
  • Maxim
  • Spotify Star
  • 331 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Child using their own Spotify & Google account with voice match

PlanPremiumCountryAustraliaDeviceGoogle Nest MiniMy Question or IssueHiI have a Google Nest Mini for my 7yo son and I'd like him to be able to use his voice match (on his Google Child account) to use his own Spotify Kids account on that Nest Mini.The...

  • Newbie
  • Plan Premium Country Australia Device Google Nest Mini My Question or Issue Hi I have a Google Nest Mini for my 7yo son and I'd like him to be able to use his voice match (on his Google Child...
  • Novy
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member of the family not allowed to login

Good morning,I've been paying for a family premium account for years. We all live at the same address.Suddenly, this morning, my sister was excluded. She's received a mail informing her that the account owner (me) has not confirmed the address. The a...

  • Visitor
  • Good morning, I've been paying for a family premium account for years. We all live at the same address. Suddenly, this morning, my sister was excluded. She's received a mail informing her that t...
  • Joan
  • Moderator
  • 1557 Views
  • 17 replies
  • 4 likes
  • Premium for Family
  • 1557 Views
  • 17 replies
  • 4 likes