cant join fam plan, “there was a problem. try again later”

[aaron62]

i accept the invite i got from the plan manager, log into my account, enter my address but then it says “there was a problem. try again later”. I have been trying this many times throughout many hours. Why cant i join?

[Jose_M]

Hey there!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection.

Keep me posted and have a nice day!

[aaron62]

Hi! I tried using different browsers on my phone and computer and it doesn't seem to work either. Could this be because I used to be an account manager for a duo plan? I cancelled this plan but could that be the reason as to why it’s not working?

[aaron62]

Hi! I tried using different browsers on my phone and computer and it doesn't seem to work either. Could this be because I used to be an account manager for a duo plan? I cancelled this plan but could that be the reason as to why it’s not working?

[Jose_M]

Hello @aaron62!

Thanks for your reply. Can you let me know what subscription type shows under Your plan in your Spotify account page? If there is an active subscription, I'd recommend following these steps to cancel it before accepting the invite link. Note you might have to ask your Family manager for a new link.

Let me know how this goes 🙂

[aaron62]

hi! it says that im still under a duo plan but it also says that the plan will end on 1/20/23. i put a pic below of what my screen looks like. 

 

[Jose_M · Accepted solution]

Hello @aaron62!

Thanks for your reply. In that case, I recommend you wait until your Premium time expires and you go back to Free (01/20/2023). Then you should be able to accept the link to join the Family plan with no trouble.

Hope that helps!

[aaron62]

ok! thank you for your help 🙂

[Jose_M]

No worries!

If you have any other questions, you know where to ask. Hope you have a...

https://open.spotify.com/track/4AsvGVDWs16fqIiIdDzyvX?si=df2aeea43f474528