double subscription by accident

[fordka2826]

Hello,

I think a have made a double subscription on Premium for Family by accident. I paid twice now (from two different bank accounts). Both subscriptions are under the same account (I only have one). How can I solve this? There is no telephone number to contact Spotify. Reason why I paid again was, that when I checked my account yersterday, there were remarks in red that payment details for the subscription I did last week were not correct and that they could not manage my subscription. It would be cancelled in a few days if payment wasn't done. This, although last week Eur 0,01 was deducted from my account and Eur 0,01 later on paid back to me. 

Where/how can I check this and have thjs second subscription deleted?

Thanks in advance and with best regards,

Sander Kolsters 

[MattSuda]

Hey @fordka2826

I suggest you contact support so they can help you

You might see a button that allows you to chat live with support instead of sending an email.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[fordka2826]

Hello Matt, thanks for your reply! I already started a chat with Facebook Spotify Cares. I cannot find a button on the help page to start a chat session?? But hopefully Spotify Cares can help me. 

Thanks again and with best regards, Sander 

[MattSuda]

Hey @fordka2826

Yes, @SpotifyCares on Facebook/Twitter should be able to help too