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family members can not accept invites!!!

family members can not accept invites!!!

family members are unable to accept invitations.  they have tried clicking on the green link in the email which says 'please visit this page to log in'.  they have also tried clicking on the accept invitation button but neither work.

Both links take them to the following page - see the attached picture.  can you please explain how to resolve the problem. spotify.PNG

 

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1 Reply

Hey @chelle70,

have you tried to use an incognito tab, clear the cookies of your browser, use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeSpotify Star
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