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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168687 Views
  • 32 replies
  • 9 likes
  • 168687 Views
  • 32 replies
  • 9 likes

[Partnership] Spotify for Nintendo Switch

Merhaba, gerekli bilgileri doldurdugum halde transcript dosyasi yukleyemedim ve buna ragmen 2 kez ucret kartimdan kesildi ve hesabim hala free durumda. Fazla ucreti geri almak ve hesabimi yukseltmek istiyorum. Fakat gerekli belgeyi yukleyemiyorum ne ...

  • Newbie
  • Merhaba, gerekli bilgileri doldurdugum halde transcript dosyasi yukleyemedim ve buna ragmen 2 kez ucret kartimdan kesildi ve hesabim hala free durumda. Fazla ucreti geri almak ve hesabimi yukseltmek ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

spotify famille

Bonjour, je viens d'activer spotify premium par l'intermédiaire de spotify famille, cependant lorsque je vais sur l'application puis mon compte je remarque que je suis toujours en ESSAI PREMIUM je voulais savoir si c'était normal ?Bonne journée

  • Newbie
  • Bonjour, je viens d'activer spotify premium par l'intermédiaire de spotify famille, cependant lorsque je vais sur l'application puis mon compte je remarque que je suis toujours en ESSAI PREMIUM je vo...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Ability to View All Playlist Followers

Hi, i received an invitation from my brother to connect to the family account, yetonce i filled in the form it say 600 error... can somebody tell me how i can connect? Thanks in advance,

  • Newbie
  • Hi,    i received an invitation from my brother to connect to the family account, yetonce i filled in the form it say 600 error... can somebody tell me how i can connect?   T...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Problemas com o plano família

Eu pago o plano família e o tempo todo minha esposa e filha são excluídas do plano. O Spotify alega que elas não moram no mesmo endereço!!!Já tentamos de tudo, até criamos novos usuários, mas não dá certo.O que fazer?

  • Newbie
  • Eu pago o plano família e o tempo todo minha esposa e filha são excluídas do plano. O Spotify alega que elas não moram no mesmo endereço!!! Já tentamos de tudo, até criamos novos usuários, mas não d...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

more persons on family account

Today I buy a family premium for my 2 children and me, the family account. I invited my 2 girls for it. But when they want to listen to music on Spotify they take over my account. So do I understand it right, that we are with 3 persons now on the sam...

  • Newbie
  • Today I buy a family premium for my 2 children and me, the family account. I invited my 2 girls for it. But when they want to listen to music on Spotify they take over my account. So do I u...
  • Bittencourt
  • Spotify Star
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Error when my brothers accepts the family subscription

Good day! I would like to inquire on how to fix the bug whenever I send the invitation to my brother. There is an error message saying "oops try again later" and i have had several attempts push through with the subacription but still it has the same...

  • Newbie
  • Good day!   I would like to inquire on how to fix the bug whenever I send the invitation to my brother. There is an error message saying "oops try again later" and i have had several attempts ...
  • Adrielcohen
  • Newbie
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Spotify Familien-Abo

Hallo,Ich habe eben mein Abo bei Spotify von Premium auf das Familien-Abo geändert.Einladung zum hinzufügen einer anderen Person bzw. eines Familienmitgliedes abgeschickt und diese wurde auch von derjenigen Person bestätigt.Leider kann er/sie den Ein...

  • Newbie
  • Hallo, Ich habe eben mein Abo bei Spotify von Premium auf das Familien-Abo geändert. Einladung zum hinzufügen einer anderen Person bzw. eines Familienmitgliedes abgeschickt und diese wurde auch von...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Premium for family

Hei - vi trenger hjelp til å flere brukere på premium for family

  • Newbie
  • Hei - vi trenger hjelp til å flere brukere på premium for family
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Premium for Family not accepting a member

HiWe have an au pair living with us at the moment and would like to share our Family account with her. I have sent the invite, but her account is not being accepted - there is an error message “600”. She already has an account which she set up in her...

  • Newbie
  • Hi We have an au pair living with us at the moment and would like to share our Family account with her. I have sent the invite, but her account is not being accepted - there is an error message “6...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Spotify Family compte non accessbile

Bonjour, Lorsque je vais sur mon compte, l'onglet spotify family ne fonctionne pas (joint le screenshot).Quels peuvent être les raisons ? Merci

  • Newbie
  • Bonjour,   Lorsque je vais sur mon compte, l'onglet spotify family ne fonctionne pas (joint le screenshot). Quels peuvent être les raisons ?   Merci
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Premium code does not seem to be valid

I have set upy family premium and I'm trying to add my other half to Spotify through my family premium. I have sent her an email and created her an account but when I go onto redeem code it just tells me that the code does not seem to be valid.

  • Newbie
  • I have set upy family premium and I'm trying to add my other half to Spotify through my family premium. I have sent her an email and created her an account but when I go onto redeem code it just t...
  • LeoRager
  • Community Legend
  • 1191 Views
  • 2 replies
  • 0 likes
  • 1191 Views
  • 2 replies
  • 0 likes

Change from student to Family premium

Hi, I changed from a Student to a Family Premium Account and want to make sure that 1. i don't loose my playlists and 2. i don't pay twice. How to I change or confirm I stay with the Family Premium Account and my Playlists only? Thanks in advance!bes...

  • Newbie
  • Hi,  I changed from a Student to a Family Premium Account and want to make sure that 1. i don't loose my playlists and 2. i don't pay twice.  How to I change or confirm I stay with the Family...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Unable to invite other family members

I have registrered and received confirmation about joining Spotify premium for family but after clicking the "invite other family members"-button I only receive a blank square...after trying to unsubscribe my earlier Spotify Premium account in order ...

  • Newbie
  • I have registrered and received confirmation about joining Spotify premium for family but  after clicking the "invite  other family members"-button I only receive a blank square...after t...
  • Luke
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Confirmation

Spotify is asking for a confirmation because someone wants to add me to his family premium and i’ve filled in the required information but it keeps on saying “oops something went wrong, please try again.” What should I do? And what is the purpose of ...

  • Newbie
  • Spotify is asking for a confirmation because someone wants to add me to his family premium and i’ve filled in the required information but it keeps on saying “oops something went wrong, please try a...
  • hjoergen
  • Newbie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Üyelik

Ben üyeliğimi iptal etmek istiyorum zaten yarıda kaldı ücret alındıysa kartimdan 1 ay kullanip oyle iptal etcem alinmadiysa islemi tamamlamiycam alindimi acaba ?

  • Newbie
  • Ben üyeliğimi iptal etmek istiyorum zaten yarıda kaldı ücret alındıysa kartimdan 1 ay kullanip oyle iptal etcem alinmadiysa islemi tamamlamiycam alindimi acaba ?
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Family invitation e-mail fails

My username is zoyacin (swimmer_860111@hotmail.com) and i upgraded to Family and have now paid for 2 months, but I still can´t get the invitation e-mejl to my wife (marlena1983@hotmail.com). I tried numerous times to add her and send invite, but she ...

  • Casual Listener
  • My username is zoyacin (swimmer_860111@hotmail.com) and i upgraded to Family and have now paid for 2 months, but I still can´t get the invitation e-mejl to my wife (marlena1983@hotmail.com). I t...
  • danitheraymond
  • Newbie
  • 744 Views
  • 10 replies
  • 0 likes
  • 744 Views
  • 10 replies
  • 0 likes

Solved!! can change family members

i cant change family memebers it just comes up with a blank white (at the top) screen ??anyone else having trouble ?

  • Newbie
  • i cant change family memebers it just comes up with a blank white (at the top) screen ??anyone else having trouble ?
  • LeoRager
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Can not verify the address for the family subscription

Hello.I have recieved an mail from Spotify recently, mentioning my friends address doen’t match mine although there has been no change in my friends’ status. And finally Spotify canceled it few days ago. So, I tried to reinvite my friend, - we still ...

  • Newbie
  • Hello. I have recieved an mail from Spotify recently, mentioning my friends address doen’t match mine although there has been no change in my friends’ status. And finally Spotify canceled it few day...
  • anabnas
  • Newbie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi için ödeme sıkıntısı nedir bu rezillik!?

Kart bilgilerimi girdim. Sheerid midir ne boktur oradan bilgilerimi doldurdum. Teklifimizden zaten yararlanmışsınız yazısı geldi. Tekrar denedim hata olmuştur diye yine aynısı oldu. Hesabımdan para çekilmiş mi diye baktım, çekimiş! Hesabım premiuma d...

  • Newbie
  • Kart bilgilerimi girdim. Sheerid midir ne boktur oradan bilgilerimi doldurdum. Teklifimizden zaten yararlanmışsınız yazısı geldi. Tekrar denedim hata olmuştur diye yine aynısı oldu. Hesabımdan para ç...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Family member doesnt get the invitation

When I am in the screen adding family members I can add my family easy, but one of them never gets the invitation. I tried to send it already 10 times. It is very annoying.

  • Newbie
  • When I am in the screen adding family members I can add my family easy, but one of them never gets the invitation. I tried to send it already 10 times. It is very annoying.  
  • Luke
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes