family to my family subscription

[déminiers]

I have been trying to register my family to my family subscription , because i cannot remember the EXACT info i entered, it keeps refusing invitations. I am the only one in my family subscription and that kind of makes it pointless to have it. I

[osornios]

Hey @déminiers

Unfortunately, for the time being, it’s not possible to check the address registered on an existing Premium for Family subscription.

If you don't remember your address details, you need to create a new account, subscribe to Premium for Family on that account, and cancel the subscription on your old account.

After that, contact customer support, and they'll transfer your playlists from your old account to the new one.

Hope it helps. 🙂

[déminiers]

by all respect , i never had to write my adress in before .... now you asking for it  ! the only thing you ask was a PLZ in De , so how you want me to continue.

I am with Spotify for more then 6years and i would be great if you can put my family members back on premium ! i will not make a new account if you not able to put me back then i will cancel my description , would be a shame ! Your UX is not good in this case . best regard BM 

[osornios]

@déminiers

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.