i can't add in the Family Premium that i use to be

[ireneyeh]

i've add in a Family Premium, and i have listened to the music for a month but one day i can't listem anymore. And the owener of my Family Premium have sent me a request again to add in the family. But after i type in all the data, the system gave the feedback for "not OK to add in the Family Premium".

May i know what should I do to add back to the family?

[Maxim]

Hey @ireneyeh,

Please post a screenshot of the error message 🙂

Thanks!

[ireneyeh]

Attachment is the error picture it just say that i can joining the family..., and the page just turn to the one that asking for key in the add information...

[Maxim]

@ireneyeh,

Thanks for the screenshot.

I'd recommend reaching out to Support so they can take a closer look at this 🙂

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