i paid for family member 2 times and my family plan doesn't work?

[#1]

my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.

[Alex]

Hi there,

Thanks for the post.

Please make sure you're logged in the correct Spotify account and check your current subscription status on your account page. 

If a payment has been deducted but your subscription status hasn't been changed, this means that most likely the payment has failed to go through and was automatically refunded to your bank account. This happens very often if you have insufficient funds, or if your card is not enabled for recurring online payments. This is something that has to be enabled manually by your bank, so I'd suggest you check with them why this is happening.

You can also check the Receipts on your account page, to see if there have been any successful payments at all.

Hope this info helps.