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The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
I received an invitation to join a family plan. I cancelled my duo plan.
But now, when I try to accept the invitation for the family plan, I just
get an error message.
I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.
Im currently in premium duo and my sister had invited me multiple times
for family plan, we’ve confirmed that we inserted the correct address
but it keep showing that there is a problem and pls do try again later,
how do I solve this?
Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do t...
I have a premium plan & accidently used an email address used on other
device on my new iphone & now its logging in under that user. How do I
stop spotify from automatically connecting to that account & reinstall
spotify with another email account?
I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to th...
My dad was the Family Plan Manager but cancelled it and i became the
Family plan manager, i invited 3 family members but every time my dad
opens the app a popup with the only option to downgrade is on the
screen, we press that and it removes him from...
My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is o...
Hello, i have a premium family plan but when i download songs and turn
off wifi, my downloaded songs grey out and cannot be played. I don't
know how to solve this issue, i have redownloaded the app, all the
songs, completed a clean reinstall, cleared...
Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the a...
The suggested method of clicking 'unlink' is not working. I think it is
because I got the original Nest Mini through Spotify a few years a go,
so my Spotify account is locked in, but it not it is not letting me add
any other accounts from my Family a...
When I was done listening song featuring Connor Price, a modal showed me
advertising of his merch. This is not okay. I don't pay for a premium
account to get a different form of advertising. Premium = 0 advertising
When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium ...
PlanPremium FamilyCountryItaly My Question or IssueHello,Yesterday I
join Spotify Premium Family for the first time. I live in Italy so I put
our home Italian address. Since my son lives in the UK, he pay for it
using his British card.Even if we put ...
Plan Premium Family Country Italy My Question or Issue Hello, Yesterday I join Spotify Premium Family for the first time. I live in Italy so I put our home Italian address. Since my s...
I have changed my homeadress but how do i change my other members
adresses? I have loged on to their accounts but cant Find ny placer to
change the adres. Do they get notified by email? Have searched but cant
Find any answers.PlanFree/PremiumCountry ...
I have changed my homeadress but how do i change my other members adresses? I have loged on to their accounts but cant Find ny placer to change the adres. Do they get notified by email? Have se...
I pay for a premium family account. I am listed as a member but not the
manager. There is someone else on the account (no name, just an account
ID) who is listed as the manager. How do I wrestle control of being the
house manager so I can actually us...
I pay for a premium family account. I am listed as a member but not the manager. There is someone else on the account (no name, just an account ID) who is listed as the manager. H...
PlanFreeCountryUSADeviceiPhone 12 miniOperating System(iOS 10, Android
Oreo, Windows 10,etc.) My Question or Issuemy sister invited me to her
spotify duo plan, but the Spotify Duo plan won’t let me join it. When i
tried to join it, i was told i can o...
Plan Free Country USA Device iPhone 12 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue my sister invited me to her spotify duo plan, but the ...
PlanFree/PremiumCountryGermany Operating System(iOS 16) My Question or
IssueHello, when I buy my premium abo today an months will last till the
26. January. Is that right? Or start an abo everytime at the first of
the months? Thank you!
Plan Free/Premium Country Germany Operating System (iOS 16) My Question or Issue Hello, when I buy my premium abo today an months will last till the 26. January. I...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Planfamily PremiumCountrygermany DeviceiPhones Operating Systemios My
Question or IssueFamily stopped working properly. If one account listens
to music, the other account stops and vice versa. We’re definitely
signed in with our own separate accounts...
Plan family Premium Country germany Device iPhones Operating System ios My Question or Issue Family stopped working properly. If one account listens to music, t...