on vacation in other country and setting up family plan

[PieterWouter]

Plan

Premium

My Question or Issue

We are residents of the USA and that's where I setup my Premium account. Now we are travelling in Malaysia, we are all in the same house, and want to setup Premium for Family for my wife and two kids (12+). None of them have a Spotify account yet.

Sending the invite to my wife worked fine; she created her Spotify account using Facebook and was setup right away and is now part of our Spotify Family.

However, my kids (12+) don't have a Facebook account, so I created a login for them. Note that I am forced to use Malaysia as their country in their profile. But now I can't get through the address validation for the Family setup. I tried our address in the US and manually enter that for the kids and tried our address here in Malaysia, both manually entered, but both were not accepted. 

How can I add my kids (12+) to my Premium Family account while in Malaysia?

[Emilia_8 · Accepted solution]

Hello @PieterWouter, 

Thank you for reaching out here in the Community!

Unfortunately, it's not possible to start a Premium Family plan and invite members while traveling abroad. 

For more details on that, make sure to take a look at this Spotify Answer. 

More info regarding Premium Family can be found here. 

I hope this helps! 

[lianajames]

It sounds like you're encountering a common issue with Spotify's Premium for Family account, where all members need to share the same address for verification. Since your kids' accounts are set up in Malaysia, while your main account is registered in the U.S., it's causing an address mismatch.

To resolve this, I recommend reaching out to Spotify support directly. They may be able to offer guidance on temporarily adjusting the country settings while you're traveling, allowing your kids to join the family plan. It's a bit like preparing for running events —sometimes the key is just finding the right steps to align everything smoothly! Good luck!