simultaneous play on different member stopped working

[THaarmann]

Plan

Family Premium

Country

Germany

Device

iPhone, SONOS

Operating System

(iOS 17.6.1)

My Question or Issue

Hi community,

since many months/years my family account worked properly by using different members in the plan. But since a couple of weeks I observe an issue as follows. I use my personal account on my iphone and another account for my SONOS system. Actually my account stops playing when I switch on a spotify playlist on my SONOS system. Sonos system is a separate member on my family plan. This issue also happens vice versa.

Any issue known?

[Yordan · Accepted solution]

Hi there @THaarmann,

Thanks for reaching out!

Sounds like your account might have accidentally been linked to the Sonos speaker as well. I'd recommend disconnecting it and connecting the correct one by following the steps in this article.

Cheers 🤘

[THaarmann]

Hi, following your reply I deleted the Spotify Account in SONOS and re-authorized it (the same member I used before). Now it seems working as streaming continuous since minutes ;-).