payment problem

[-zjrq5incr_ag]

I had to pay for my spotify premium duo November 25th, but I'm having credit card issues. has been asked to update payment details, but declines all credit cards I place. both debit and credit. I am trying to switch to the premium family plan and is still denied.

[-zjrq5incr_ag]

I had to pay for my spotify premium duo November 25th, but I'm having credit card issues. has been asked to update payment details, but declines all credit cards I place. both debit and credit. I am trying to switch to the premium family plan and is still denied.

[OneByBoo]

Hi @-zjrq5incr_ag,

thanks for posting !

Please check out this payment troubleshooting help page for further info and help.

Let me know how it goes 🙂

[-zjrq5incr_ag]

I have tried debit and credit cards and neither one works. It's been three days and I can't update the payment details.

[OneByBoo]

Hi @-zjrq5incr_ag,

Could you mention what kind of error you are getting ?

Thanks 🙂