unable to verify address in family premium

[kenneth10]

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I always get this message "You can't join this Premium for Family account.
We couldn't confirm that you live at the same address as the main account holder."  What do I do? I tried changing my zip code in my personal account but nothing works

[MaryS]

Hey there kenneth10,

Could you please send an email to our team here. We'll see what we can do.

Thanks!

[gem317]

Hi there, I have the same question,can you help me ,too?
my email:<moderator edit>

[MaryS]

Hi there gem317, and thanks for adding your post here. 

I have replied to your message. Let me know if you need any further help. Im here to help :))

[Vuism]

I have the exact same problem, i was on the family account for a while and suddenly got kicked out and when i try to rejoin it keep saying account is unable to verify the address even thought everything is right? Can you please help?

[joanabasto]

Hello, I had the same problem.

All my family "friends" are without spotify.

can you help me too?

Thanks,

Joana

[joeydekrullebol]

Same problem.. Could you help me too? 🙂

[yeuungyy]

i have exactly the same question and already sent an email but i just got automated reply about asking me to look for answers here.... 

[MaryS]

Hi yeuungyy,

Our team has replied to your email yesterday. Can you please check your inbox and spam/junk folder. Thanks!

[alfanyhwang]

Same here 😞
<moderator edit>

[Syihan92]

Same here. Please help me <moderator edit>

[Luimat0312]

I have the same issue...My email is <moderator edit>. Any help would be greatly appreciated.

[skypetron]

I had a same problem pls help
<moderator edit>

[drgnblz]

Same issue

jredor@hotmail.com

[Dmherbert1986]

Same here.
<moderator edit>

[jlee916]

Not for me but a family member. <moderator edit>

[seowguanwen]

same here

<moderator edit>

[indievie]

i have the same problem too
email: <moderator edit>

[tnsutherland]

same here 😞 

[bemkdaisy]

I am trying to set up a family account, my son had an account and I think that I messed it all up.  What can I do as I cannot get added with the Family invite as it says that I already have an account which I believe is my son's and we cannot change it (by the way it is my credit card attached to his account to pay for the subscription).  his email is <moderator edit> and mine is <moderator edit> thank you.