Account being charged for no reason!

[user-removed]

I signed up for the student discount so I could get premuim for $4.99. Spotify did not recognize that I was a student and I was not granted premium access. However, my account was still charged even though I was granted premium!! help!! 

[Maxim · Accepted solution]

Hey @user-removed,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.