Billed twice for Premium Student Discount, only one charge was credited in subscription

[mrvsunga]

April 19, I tried getting the Premium for Student Discount, but upon entering my card details and clicking NEXT then I only knew I had to upload a document for proof. I didn't continue with that, and I didn't upload a document. There was no button like CANCEL for me to click so I just closed the tab.

April 20, I tried again. This time I uploaded a file.

April 21, I received an email from SheerId that my request has been verified, and I continued the purchase in Spotify as directed. Spotify then emailed me a confirmation. I could use my Premium subscription by this date.

I found out from checking my bank transactions today that I was billed twice, 1 for April 19 and 20, and I understand that it was from pending authorization. I understand the charge for April 20 since I completed all the steps but there was no way for me to cancel it on April 19.

I checked my subscription details and it says it will be renewed on May 21 and I'll be charged again, which means to say only one payment was credited.

My account is logged on to 3 devices, one for me and my partner. He doesn't know my payment details.

I've noted down the details of this issue as much as I could so I really hope my concern will be settled.

[LordRollin]

Hi @mrvsunga. Sorry to hear that you've run into an issue here. Just want to quickly clarify a few things:

1. Your account has two charges; one on April 19th, and one on April 20th. There are no other charges.
2. Your next charge will be placed on May 21st.

Assuming I got that right, then I too, would initially assume that the April 19th was a pre-authorization charge placed on your account. However, since it has been over a week since that charge was posted on your account, I would also have assumed that it should have been cleared by now.

With this in mind, I think your best best moving forward would be to get in touch with support so that they may investigate that first charge and see why it hasn't cleared yet. It is possible that it's just a pre-authorization charge that's being slow to clear, but it may also not be.

To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling. Hope this helps, and please let me know if you run into any other issues that I might be able to assist you with. Best of luck!