Charged Three Times

[breeleighh]

Hello!

I recently signed up for Spotify Premium with the Student Discount. However, I tried multiple times to verify myself as a student before I went ahead and did it manually. I have been charged three separate times. I would like to only pay for one month and be reimbursed for the other two. Thank you!

[Maxim]

Hey @breeleighh,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.