Charged at regular price

[neerray]

Plan

Student

Country

US

Device

iPhone 8

My Question or Issue

I have had my Spotify student membership for a long time now. In March and May, I was charged the normal $4.99 like usual. However, Spotify decided to charge me $9.99 during the month of April. I haven't found a single link to a support service where I can contact Spotify and explain the issue to fix the discreprancy. 

[OneByBoo]

Hey there @neerray,

thanks for posting !

Is it possible you've created more than one account during this period ?

If not, let me know and we'll proceed from there.

Waiting on your update 😃

[neerray]

Nope, I’ve had the same one account this entire time.

[Peter]

Hey @neerray.

Thanks for confirming that for us.

In that case, it's quite likely that you forgot to renew the student discount on time. 

We suggest you reach out to our Customer Support team here, who will take a look at your account and see if you're eligible for a refund.

Hope that helps! Let us know if you have any other questions about this.