Charged twice for the same account

[victoria_rayol]

Hi, I really need some help.

I was initially charge on my regular card for a premium student account. But I then decided to change the card for the payment, and spotify charged me again on the other card. In sum, there were two payments for one account.

I would really appriciate if someone could do something about this.

Kind Regards,

Victoria Rayol

[Jacob]

Hey @victoria_rayol, welcome to the Spotify Community!

Have you received a payment confirmation email for both payments? Any payments that you haven't gotten a receipt for are only pending and should be canceled soon. If you check in a few days and still have extra charges, let me know and I will escalate this to a Spotify staff member!

Looking forward to your response 🙂