Cobranca indevida

[user-removed]

Coloquei os dados do cartao para fazer o plano universitario, mas na parte de documentacao nao consegui anexar nenhum documento, pois o site danuniversidade em que estudo estava fora do ar, e quando fui olhar foi cobrado ainda assim na mesma hora do meu cartao de credito. porem estou com a conta free ainda!

[Daisy]

Hey @user-removed.

Welcome to the Community! Hope you don't mind our reply in English.

If there are any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go through. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂