Cobro doble premium STUDENT

[Carogalofre]

Hoy realice la solicitud para la inscripción de spotify para universitarios, al ingresar los datos no me dieron la opción de adjuntar documentos para la verificación y fue cargado 2 veces a la tarjeta de crédito.

Cuando devuelven ese dinero que fue cobrado extra? y como puedo enviar los documentos para la verificación? 

[Alfredo]

Hey @Carogalofre, welcome to the community!

I hope you don't mind me replying in English.

Sometimes when you enter your payment details, the money is drafted and remains as pending for the discount to be validated.

Since you didn't complete the student validation process, the payment should remain as pending, and will go back to your bank account soon.

You can find more info on failed Spotify payments here. Also, you can contact your bank for more details on these pending transactions.

All the best.

[Monse4269]

Holaaaa, yo acabo de tener este problema tengo doble cobro y este no se encuentra en estado retenido si no pagado. Este cobro me aparece en el historial de spotify y mi cuenta bancaria quiero un reembolso de uno de los cobros. 

[Elena]

Hey there @Monse4269,

Thank you for reaching out here in the Community! Hope you don't mind us replying in English as it's the official language of the forum.

We can't make any account related actions here in the Community as we don't have access to such systems and tools. It's best you get in touch with our Customer Support team about this as they can take a closer look into the matter and help you with your request.

When it comes to compensation, you can check our refund policy page for information on potential refunds.

Hope this helps, 

Cheers!