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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26265 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26265 Views
  • 20 replies
  • 0 likes

Superuser Contribution I have been varified as student and i took the plan of 59 per month ,but still im hearing ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dessi
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to change my premium plan back to a student plan

I updated my plan student plan by adding verification documents required now it’s saying there is another account under my email that’s using the student plan but I don’t understand how that is possible

  • Visitor
  • I updated my plan student plan by adding verification documents required now it’s saying there is another account under my email that’s using the student plan but I don’t understand how that is possi...
  • Vasil
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu activation error with student bundle

So I recently had some payment issues (stolen wallet) with my Spotify premium student plan which caused my account to be reverted back to a free account of course only a couple of days before I got all of my new cards in. Anyways, I was able to resta...

  • Visitor
  • So I recently had some payment issues (stolen wallet) with my Spotify premium student plan which caused my account to be reverted back to a free account of course only a couple of days before I got a...
  • Not applicable
  • 2134 Views
  • 7 replies
  • 1 likes
  • 2134 Views
  • 7 replies
  • 1 likes

Superuser Contribution Student sub - change region

HolaEstoy queriendo tomar el plan de estudiantes, sin embargo en la región me sale 4 regiones que en ninguna de ellas vivo, y ya le di muchas veces seleccionar a editar perfil, pero no logro cambiar la región a Andalucia que es donde yo vivo.

  • Newbie
  • Hola Estoy queriendo tomar el plan de estudiantes, sin embargo en la región me sale 4 regiones que en ninguna de ellas vivo, y ya le di muchas veces seleccionar a editar perfil, pero no logro camb...
  • Vasil
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 218 Views
  • 1 replies
  • 0 likes

premium student

I have an individual premium plan and im trying to get the student premium plan. Whenever I click on the link for verifiaction "spotify premium student with hulu (with ads). get started " it takes me to the pink vinyl saying "404s and heartbreaks. We...

  • Casual Listener
  • I have an individual premium plan and im trying to get the student premium plan. Whenever I click on the link for verifiaction "spotify premium student with hulu (with ads). get started " it tak...
  • Not applicable
  • 569 Views
  • 4 replies
  • 1 likes
  • Premium for Students
  • 569 Views
  • 4 replies
  • 1 likes

billing payment can't be set up

The app home screen keeps forcing me to downgrade. I cannot get around this screen takeover to apply my new payment method.

  • Visitor
  • The app home screen keeps forcing me to downgrade. I cannot get around this screen takeover to apply my new payment method.
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student

I have premium student which I pay $5.99 for. In the plan it mentioned hulu with ads would be free but I recently went on Hulu to find out that I’m going to start getting billed $10.99 any way to fix this?

  • Visitor
  • I have premium student which I pay $5.99 for. In the plan it mentioned hulu with ads would be free but I recently went on Hulu to find out that I’m going to start getting billed $10.99 any way to fix...
  • OscarDC
  • Moderator
  • 389 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Hulu Billing

I was just wondering when the renewal date for the monthly subscription of Spotify Student Plan happens, would we be charged $10 for Hulu or would the Hulu subscription already be paid for through the Spotify plan? As in we still get the Spotify Prem...

  • Newbie
  • I was just wondering when the renewal date for the monthly subscription of Spotify Student Plan happens, would we be charged $10 for Hulu or would the Hulu subscription already be paid for through th...
  • yoman225
  • Regular
  • 705 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 705 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not showing student premium plan

I done my payment for student premium but still not showing premium account.

  • Newbie
  • I done my payment for student premium but still not showing premium account.
  • CHarris-1995
  • Casual Listener
  • 2177 Views
  • 10 replies
  • 0 likes
  • Premium for Students
  • 2177 Views
  • 10 replies
  • 0 likes

mudar de Plano Individual para Universitario

Meu Plano éra individual e consegui o desconto por email para o Universitário, mas o site direciona para outra aba dizendo pra acessar o app e mudar o plano, mas fica so repetindo essa mensagem e nao muda.

  • Visitor
  • Meu Plano éra individual e consegui o desconto por email para o Universitário, mas o site direciona para outra aba dizendo pra acessar o app e mudar o plano, mas fica so repetindo essa mensagem e nao...
  • Bittencourt
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution SheerID confirmed me, but then receive message that "not eligible for this plan" (Student Premium).

Hi, I just went through the SheerId process, and it confirmed my student status as good. Then I went to change my plan to Student Premium, and it said I was "not eligible for that plan." Do I need to wait a few days for a separate confirmation email ...

  • Casual Listener
  • Hi, I just went through the SheerId process, and it confirmed my student status as good. Then I went to change my plan to Student Premium, and it said I was "not eligible for that plan." Do I need to...
  • N3rcc
  • Visitor
  • 862 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 862 Views
  • 5 replies
  • 0 likes

How do I pay for my premium student plan if the card payment icon isn't

I'm trying to pay for the premium student plan but the payment page isn't showing, the icon where I insert my card details isn't showing, and I'm already verified by sheerID as a student. And I've also tried using another plan to pay and the payment ...

  • Visitor
  • I'm trying to pay for the premium student plan but the payment page isn't showing, the icon where I insert my card details isn't showing, and I'm already verified by sheerID as a student. And I've al...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

subscription ended early

paid on august 23 and now my account seems to be back to free on september 14, why did my plan ended two weeks early

  • Visitor
  • paid on august 23 and now my account seems to be back to free on september 14, why did my plan ended two weeks early
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Plan: "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

I'm trying to switch from a family to a student plan. I got verified by SheerID (I got their "You're verified!" email and it sent me to my Spotify account page), but when I choose the student plan, the error message "Sorry, you are not eligible for t...

  • Newbie
  • I'm trying to switch from a family to a student plan. I got verified by SheerID (I got their "You're verified!" email and it sent me to my Spotify account page), but when I choose the student plan, t...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can i change email

I have used many email to register premium student, but some reason i don't use that account anymore, can i change the email to use premium student for my main account. Thanks you

  • Visitor
  • I have used many email to register premium student, but some reason i don't use that account anymore, can i change the email to use premium student for my main account. Thanks you
  • 実紗
  • Visitor
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot activate Hulu with Student Premium

PlanStudent PremiumCountryUSDeviceiPhone 13Operating System My Question or IssueWhen I went to activate my Hulu through the Student Premium, I got to the part when it asks if I already have a MyDisney account and I do, and it has me verify my email b...

  • Visitor
  • Plan Student Premium Country US Device iPhone 13 Operating System     My Question or Issue When I went to activate my Hulu through the Student Premium, I got to the part when it a...
  • Jaguinaldo
  • Newbie
  • 726 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 726 Views
  • 2 replies
  • 0 likes

Renew student plan from old school to new

I was on my old undergrad Student plan which is expiring soon, I am wondering how I can Update it to my Grad school Student new school plan, to keep my discount?PlanStudent planCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Opera...

  • Visitor
  • I was on my old undergrad Student plan which is expiring soon, I am wondering how I can Update it to my Grad school Student new school plan, to keep my discount? Plan Student plan Country USA&nbs...
  • Not applicable
  • 431 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 431 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't confirm my premium

I had a student subscription for about a year, it expired today. I have re-verified my data and I received an email stating that I have been verified. But when I want to be verified, I am told that I do not have rights, although I have been using a p...

  • Newbie
  • ...do not have rights, although I have been using a premium subscription for about two years.    Plan Premium for students  Country  Kazakhstan  Device  Oppo R...
  • Maria
  • Moderator
  • 278 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 278 Views
  • 3 replies
  • 0 likes