Conta de Universitário validada, cobrança sem o desconto

[aurelianosjr]

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar.

Plano

Premium / Universitario

País

Dispositivo

(Motorola G6 Plus)

Sistema operacional

(Android Pie)

Minha pergunta ou problema

Olá,

</h>Peço ajuda pois fiz a solicitação para migrar para conta universitário, apos diversas tentativas finalmente consegui, mas continuo recebendo cobrança nos valores anteriores do plano premium família.</h>

[Ivan]

Hey there @aurelianosjr, 

Thanks for reaching out to the Community about this. 
 

Hope you don't mind us replying in English as it's the Community's official language.
 

To get the Student Discount you first need to cancel the Premium Family you're currently paying for. Check out this help page for more info on how to do that. 

Once you've done it, we suggest you open the email confirming your verification and scroll down to find a big button saying GET PREMIUM.

Click on this button and follow the steps in order to set up a payment method on which the discount will be applied. Don't worry, you won't be charged additionally after performing these steps. It's just a mere confirmation of the payment details for your discount.

Hope this helps. Let us know how it goes.