Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23830 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23830 Views
  • 17 replies
  • 0 likes

Superuser Contribution Hulu with Student account "Hits a Snag"

I've been trying to activate the bundled Hulu plan with my Student Spotify account for the last month. Every time, it says "We've hit a snag, contact Hulu support." When I did that, Hulu said the issue was coming from the Spotify servers. I have trie...

  • Casual Listener
  • I've been trying to activate the bundled Hulu plan with my Student Spotify account for the last month.  Every time, it says "We've hit a snag, contact Hulu support."  When I did that, Hulu ...
  • Xenia
  • Moderator
  • 1410 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 1410 Views
  • 3 replies
  • 1 likes

Superuser Contribution Not allowing to join Premium for Students

So I've tried to join Premium for Students because I'm about to go back to university for the year and wanted to upgrade. However, when I put in my card details and attempt to proceed with the payment, it says:I understand that I had taken the trial ...

spotifyhelp.JPG
  • Newbie
  • So I've tried to join Premium for Students because I'm about to go back to university for the year and wanted to upgrade. However, when I put in my card details and attempt to proceed with the p...
  • Ivan
  • Spotify Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 481 Views
  • 1 replies
  • 0 likes

can't get students premium

Everytime I try to pay for students subscription this is what happens( check the screenshot), what should I do ?

  • Visitor
  • Everytime I try to pay for students subscription this is what happens( check the screenshot), what should I do ?  
  • Bittencourt
  • Spotify Star
  • 904 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 904 Views
  • 1 replies
  • 0 likes

Missed Google Home Mini Redemption

PlanStudent PremiumCountryUSA My Question or IssueI got the notification of Spotify offering a free Google Home Mini to Premium Student accounts at reserved one. However, it was sent to an email I did not have access to until just now and missed the ...

  • Newbie
  • Plan Student Premium Country USA   My Question or Issue I got the notification of Spotify offering a free Google Home Mini to Premium Student accounts at reserved one. However, it was sent...
  • Maxim
  • Spotify Star
  • 1054 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1054 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment method

PlanPremium for studentsCountryMexicoDeviceLG K11 plusOperating SystemAndroid Oreo My Question or Issue The problem is that when I try to log in or listen to music on the app it says that I need to add a new payment method, but I already have one, pa...

  • Visitor
  • Plan Premium for students Country Mexico Device LG K11 plus Operating System Android Oreo   My Question or Issue   The problem is that when I try to log in or listen to m...
  • Katerina
  • Spotify Legend
  • 1261 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1261 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot renew my student subscription

PlanFree/PremiumCountry Device(iPhone 6s, Macbook Pro late 2015)Operating System(iOS 10, MacOS.) My Question or IssueI was using student premium for a year then I stopped using spotify for 6-7 months. Now I want to subscribe as a student again but it...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 6s, Macbook Pro late 2015) Operating System (iOS 10, MacOS.)   My Question or Issue I was using student premium for a year then I stopp...
  • Petya
  • Community Legend
  • 692 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Students plan

Hola, tengo plan de universitarios de Spotify, y me solicitaron la renovación así que entregue los documentos en diciembre, y ahora me cobraban el precio normal. Yo pago con Mach así que si no tengo dinero no me hace el cobro, pero me aparecía de tod...

  • Visitor
  • Hola, tengo plan de universitarios de Spotify, y me solicitaron la renovación así que entregue los documentos en diciembre, y ahora me cobraban el precio normal. Yo pago con Mach así que si no tengo ...
  • Mario
  • Spotify Legend
  • 808 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 808 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BR] Premium for students don't work after 2 years?

PlanPremium for StudentsCountryBrazilDeviceSamsung J7 PrimeOperating SystemAndroid Oreo My Question or IssueThe message "You've already taken advantage of this offer" appears whenever I try to take advantage of the offer, but I am an undergraduate st...

  • Visitor
  • Plan Premium for Students Country Brazil Device Samsung J7 Prime Operating System Android Oreo   My Question or Issue The message "You've already taken advantage of this offer" a...
  • Petya
  • Community Legend
  • 781 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 781 Views
  • 3 replies
  • 0 likes

Google Home Mini- Spotify Premium Student- Admin Doesn't Allow Google Pay

I got an email to get a free Google Home. I reserved mine, and then got the email to finally check-out and buy it. My school email was the one on my Spotify account, but a school administrator controls what I can/can't do. I can't use that Gmail acco...

  • Visitor
  • I got an email to get a free Google Home. I reserved mine, and then got the email to finally check-out and buy it. My school email was the one on my Spotify account, but a school administrator contro...
  • Maxim
  • Spotify Star
  • 938 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 938 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Student] Error when trying to redeem student discount

Plan Premium Country United Kingdom Device iPhone XS Operating System iOS 12.3.1 Tried to redeem student discount, but after I enter my details it says "You have already redeemed this offer". I used Student Discount for Premium for the first time in ...

  • Visitor
  • Plan Premium Country United Kingdom   Device iPhone XS Operating System iOS 12.3.1   Tried to redeem student discount, but after I enter my details it says "You have alr...
  • jackalexdale
  • Visitor
  • 11936 Views
  • 19 replies
  • 3 likes
  • Premium for Students
  • 11936 Views
  • 19 replies
  • 3 likes

Superuser Contribution Charged for Premium and Spotify can’t verify me as a student

My Question or IssueI was charged 10$ for premium this month instead of 4.99 for Student premium. I am a student and I wasn’t notified that I was going to be charged 10$ this month for regular premium . And I’m not sure why it’s saying It can not ver...

  • Visitor
  •   My Question or Issue I was charged 10$ for premium this month instead of 4.99 for Student premium. I am a student and I wasn’t notified that I was going to be charged 10$ this month for regu...
  • Petya
  • Community Legend
  • 746 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 746 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student discount from a US school outside of the US

Hello! I am a Spanish student going to Berklee College of Music campus in Valencia, Spain.I am trying to get the student discount but SheerID wouldn't let me choose United States as the country where I go to school in since I'm in Spain now. When I c...

  • Visitor
  • Hello!   I am a Spanish student going to Berklee College of Music campus in Valencia, Spain. I am trying to get the student discount but SheerID wouldn't let me choose United States as the co...
  • Katerina
  • Spotify Legend
  • 1574 Views
  • 2 replies
  • 1 likes
  • Premium for Students
  • 1574 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to get premium for student

I have verified my student status and it says my discount is available, but when I go to change the plan it only allows me to select the regular premium plan. When I scroll down and try to select the student plan it takes me back to the verification ...

  • Casual Listener
  • I have verified my student status and it says my discount is available, but when I go to change the plan it only allows me to select the regular premium plan. When I scroll down and try to select the...
  • Petya
  • Community Legend
  • 1290 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 1290 Views
  • 6 replies
  • 0 likes

Superuser Contribution Didn't get free trial.

PlanPremiumCountryIndiaDeviceHonor PlayOperating SystemAndroid My Question or IssueI just got the student premium subscription. I thought I'd get the 3 months trial first. But on my account its showing that my subscription ends in a month. How can i ...

  • Visitor
  •   Plan Premium Country India Device Honor Play Operating System Android   My Question or Issue I just got the student premium subscription. I thought I'd get the 3 months trial f...
  • Mario
  • Spotify Legend
  • 1073 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1073 Views
  • 1 replies
  • 0 likes

You have already redeemed this offer

PlanFreeCountryNetherlandsDeviceXiaomi mi9Operating SystemAndroid My Question or Issue3-4 Months ago I decided to start my student premium plan, I got the 3 months free for a first time user. Shortly after that I saw that my profile had changed its u...

  • Casual Listener
  • Plan Free Country Netherlands Device Xiaomi mi9 Operating System Android   My Question or Issue 3-4 Months ago I decided to start my student premium plan, I got the 3 months free for a...
  • Emilia_8
  • Community Legend
  • 1119 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1119 Views
  • 3 replies
  • 0 likes

Can't redeem my student discount

PlanStudent discount/PremiumCountryPoland My Question or IssueHiSo I have this problem, I've tried to renew my student discount but after tiping my informations in SheerID, I got message "You have already redeemed this offer.". However I see in my ba...

  • Casual Listener
  • Plan Student discount/Premium Country Poland   My Question or Issue Hi So I have this problem, I've tried to renew my student discount but after tiping my informations in SheerID, I got m...
  • Emilia_8
  • Community Legend
  • 1128 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't redeemed spotify for students

Hi, I had my spotify account for some years now, and when I know I could redeemed a student descount I went premium but, I see it has a limit but it hasn't past 4 years since I join premium with the descount and I cant get to usit again, can you help...

  • Newbie
  • Hi,   I had my spotify account for some years now, and when I know I could redeemed a student descount I went premium but, I see it has a limit but it hasn't past 4 years since I join pre...
  • Katerina
  • Spotify Legend
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

PREMIUM NOT WORKING

Every time I click on the student discount it keeps sending me to this link and I've waited and nothing has happened. Does anyone have any ideas??Thanks

spotify     1.jpg
  • Newbie
  • Every time I click on the student discount it keeps sending me to this link and I've waited and nothing has happened. Does anyone have any ideas?? Thanks
  • Emilia_8
  • Community Legend
  • 452 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 452 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium for Students suddenly not applied to my account

So I have had Spotify Premium for Students since I started college, and I have one semester left. For some reason, my student discount stopped applying to my account last month and I didn't get any notification or warning leading up to it, just sudde...

  • Visitor
  • So I have had Spotify Premium for Students since I started college, and I have one semester left. For some reason, my student discount stopped applying to my account last month and I didn't get any n...
  • Mario
  • Spotify Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Switched to Family from Student

I was using a Spotify student account, when I noticed that my Hulu subscription ended. When I checked the account, it is on a Family Plan. I keep trying to press the button to switch back to student, as I don't want to pay 14.99 a month, but all it s...

  • Newbie
  • I was using a Spotify student account, when I noticed that my Hulu subscription ended. When I checked the account, it is on a Family Plan. I keep trying to press the button to switch back to student,...
  • Mario
  • Spotify Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 589 Views
  • 1 replies
  • 0 likes