Double payment yet not premium

[arnar1997]

Hi,

I just tried ordering Spotify Premium for students. I was asked to enter the exact info my university uses for my profile. I therefore entered my name and email that the university has. I then noticed that the email I entered wasn't the same I used for my Spotify account, so I changed the linked email account to the one I had paid for Premium on.

This somehow leads to me being charged twice for the student Premium amount, in two separate payments, and still not have Premium access?

My mobile banking app does not allow screenshots, but if needed I can submit one when I have acces to a computer again.

Best regards,

Arnar

[arnar1997]

I just checked my bank again, and now there's only one payment and it's pending. So Premium should activate on monday, I'll update if not.

[arnar1997]

The charges on my account have now magically disappeared, so I tried upgrading to student premium, but it won't allow me to do it now, as I've already "redeemed the offer".

Still the only one to reply here, is there another way to contact Spotify support?