Failed to upload photo for proof (student discount) but still charged

[Rence714]

I was charged 65 Pesos(Philippines) twice for subscribing premium for students but due to poor internet connectivity I failed to upload the photos needed as a proof that I am a student. I tried for the second time after I got disconnected that's why I was charged twice. Will I get a refund?

[user-removed]

Hey hey ,

Thanks for reaching out to the Community! Unfortunately, we're not able to issue a refund here in the Community, but the excellent folks over at Spotify Support will be able to help you 🙂

You can send them a note here.

They'll get back to your shortly, and help work through some options! Make sure to keep an eye out for an email with the subject line "Spotify Case # XXXXXXXX".

Cheers,
Tim