GOOGLE HOME MINI CHARGED TO MY ACCOUNT

[mercedeswebb]

Plan

Premium Student

Country

United States

Device

(iPhone XR)

My Question or Issue

Please help me before i go insane. 

I ordered my free google home mini as i was told the charge would be refunded to my account and it was for “verification” purposes. wrong. i have now cancelled my order through google but as i expected, i’m now unable to get one because spotify thinks i already ordered one. (as seen on the bottom of the screenshot) can anybody help me?? i’ve been digging on these forums for a while and i can’t find anything. 

[Peter]

Hey @mercedeswebb,

Thanks for reaching out to us about this in the Community.

No worries - the best thing to do is to reach out to our Customer Support team here.

Based on the information on your account, they'll be able to determine whether you're eligible for a new code.

Let us know how you get on! We'll be here in case you have any further questions.