Getting charged before billing date

[31zle6fwsftzp74lye2m]

Plan

Free/Premium

Country

Iphone xr)

Operating System

(iOS 16)

My Question or Issue

I was charged for premium student on the 18th of June before my billing date which is today 29th of June and now it’s is showing payment failed even after I was charged and debited

[Elena]

Hey there @31zle6fwsftzp74lye2m,

Welcome to the Community!

Can you start by taking a look at your Receipts page? There you should be able to see all your charges and check if you've been double charged for a certain month.

It's possible that you've had some failed payments on your account for the past few months, and the system was able to take the payments with a certain delay.

This could make it look like you're not getting a full month of Premium but it's just the system catching up on earlier payments.

If that's not the case, you could also take a look at this page to see what you can do to check if you have a Premium second account  with us for which you are getting charged. 

Keep us posted on how it goes and let us know if you have any further questions.

[macharia__1]

Money has been deducted from my bank account but my premium subscription failed, this has never happened before and I have been a premium subscriber for 2+ years

[#4]

Quería cambiar de fecha de pago , pero ya me habían hecho el cobro un día antes , es decir el 23, pero mi cobro son los 24