Student offer in Czechia - information inconsistency

[kristynastjames]

Hi, I have 3 questions regarding Student Premium Offer in Czechia. Firstly, does the offer include first month premium for free? Google said yes, but it in not in the T&C and not on the website anywhere. Also T&C said that it can be used up to 3times, but FAQ said 4time - what is correct? Also - students are in Czechia usually for 5 years for standart Master program, can the time period be extended than to 5times? Thank you

[Joan · Accepted solution]

Hi there @kristynastjames,

Thanks for reaching out. We'll be glad to help clear up anything unclear about the Student plan.

Let's go over the questions one at a time:

1. Trials can differ in length and depend on what plan you are using. In Czechia, you can use a 1 month trial with Student. To be eligible for this trial, you mustn't have ever used Premium in the past. This includes things like redeeming gift cards or joining Family/Duo plans.
2. Premium Student can be used for up to 4 years or 4 verification instances. To use Student, you need to verify with our partners from SheerID. Each verification lasts 1 year and needs to be renewed afterwards. You can verify your account a maximum of 4 times. This is the case for all Students and does not depend on the length of study. The full info about this process can be found here. 
3. If you've found any official Spotify articles or FAQs that have outdated, incorrect or inconsistent information, please send the exact links to us so that we can look into this and take appropriate measures. Be advised that we cannot guarantee the validity of articles not published by Spotify.

Hope this clears things up. If there's anything else you're unsure about or would like to know, don't hesitate to ask.

[kristynastjames]

Dear Joan, thank you very much for your answers. Regarding the outdated information, please see the link below, where in TC for CZ is stated that it can be used only 3 times, not 4 times as you confirmed above: https://www.spotify.com/cz/legal/student-discount-terms-and-co I found the same problem also in Australia, linkto the TC here https://www.spotify.com/au/legal/paid-subscription-terms/#4-free-and-discounted-trials What about the potential prolonging to 5 years as majority of universities are for 5 years for master programs? Also, how come that in CZ, I see in the verification list some highschools? Please see inserted printscreen. Thanks you! 

[Ivelina]

Hey again @kristynastjames,

Thanks for returning with these questions!

Having checked both links, the info shared about the Student Discount seems to be correct. It's stated that users can reactivate up to three (3) additional discount periods after the first Discount Period (after they've already verified their student eligibility once). This means that the Discount can be used for up to a total of 4 years altogether. 

Here's our help article on the topic that you can take a look at if you'd like.

When it comes to prolonging the Discount to 5 years, we understand that this would mean a lot to you and really appreciate you sharing your thoughts on the matter. We're always looking for ways to improve and offer better experience to our users.

Lastly, as it's our partners from SheerID that determine which educational institutions qualify for the Student Discount, we can't really say why there are some high schools in the list. More info here.

Hope these details help clear things up and don't hesitate to let us know if you're still wondering about something else 🙂