Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I can't subscribe to a student premium becaus my address is not sccepted

I can't subscribe to a student premium becaus my address is not sccepted

Country : Germany 

Evry time I want to subscribe to the student premium , I always get the American address system , and I don' understand because  in the settings its clearly stated that I am in germany do evry time I fill the address forum it says error 

Reply
3 Replies

Hey @HR12345,

 

Thanks for reaching out.

 

Just to double-check, is your country setting set to Germany here as well? 🙂

Let me know.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

olá, estou com mesmo problema, na hora de realizar o pagamento meu endereço aparece nos EUA e no profile esta Brasil. Ai não consigo colocar o meu estado. só aparecem estados americanos. O que faço? Também nao aceita o cep brasileiro de 8 dígitos. 

Hey @Nayarasrodrigues2,


Hope you don't mind that we're replying in English! Jumping in in case the issue still persists for you 🙌🏼

Open the abovementioned link by @Maxim and make sure that your country settings are set to Brazil as well.
Should that already be the case, do let us know and we'll gladly have a further look into this 🙂

To find out more about how changing the country settings works or if you encounter any issues along the way, take a look at this article here.

Keep us posted on how things go! 

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts