Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24404 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24404 Views
  • 18 replies
  • 0 likes

Superuser Contribution Report issue regarding Spotify Stockholm Swe charging extra payment

Hello,Can anyone tell me that how to report a issue regarding Spotify Stockholm Swe charging extra payment even on Student Premium Plan?

  • Newbie
  • Hello, Can anyone tell me that how to report a issue regarding Spotify Stockholm Swe charging extra payment even on Student Premium Plan?  
  • Joan
  • Moderator
  • 414 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 414 Views
  • 1 replies
  • 0 likes

How do I get my college to be on the list of educational institutes when signing up for student

How do I get my college to be on the list of educational institutes when signing up for student Premium ? when I enter it up manually and have my colleges official website it says your college isn’t verified or something like this?PlanStudent premium...

  • Visitor
  • How do I get my college to be on the list of educational institutes when signing up for student Premium ? when I enter it up manually and have my colleges official website  it says your college ...
  • Maxim
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 411 Views
  • 1 replies
  • 0 likes

Does the student discount apply for cosmetology school students?

Hi,I was wondering if I'm eligible for the student discount. I am a high school graduate and recently have enrolled in cosmetology school. Will I qualify, or is the discount strictly for those attending a college or university?Thanks,Maddie

  • Newbie
  • Hi, I was wondering if I'm eligible for the student discount. I am a high school graduate and recently have enrolled in cosmetology school. Will I qualify, or is the discount strictly for those atte...
  • noimwello
  • Visitor
  • 2449 Views
  • 2 replies
  • 0 likes
  • Student
  • 2449 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanPremium StudentMy Question or IssueI bought premium student last year and I understand that it’s for a year until you have to renew however I never received an email and was charged for individual. I am still a student so it would’ve been nice to...

  • Visitor
  •   Plan Premium Student My Question or Issue I bought premium student last year and I understand that it’s for a year until you have to renew however I never received an email and was charged...
  • Yordan
  • Moderator
  • 550 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot buying student premium

I still can't buy Student Premium again even though I have been verified as a student and have extended the verification. At first, I canceled Student Premium, and now I want to buy it again but i can't that student premium option. What should I do?

  • Visitor
  • I still can't buy Student Premium again even though I have been verified as a student and have extended the verification. At first, I canceled Student Premium, and now I want to buy it again but i ca...
  • Eni
  • Moderator
  • 948 Views
  • 1 replies
  • 0 likes
  • 948 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment Issue

I have enough balance but i still get an error message. I tried going to incognito windows and trying it on another device, even switching between 4G and wifi but still nothing works for me. I tried messaging GETPIN to 8823 but it says i don't have e...

  • Newbie
  • I have enough balance but i still get an error message. I tried going to incognito windows and trying it on another device, even switching between 4G and wifi but still nothing works for me. I tried ...
  • mashrufehsan
  • Visitor
  • 853 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 853 Views
  • 2 replies
  • 0 likes

Superuser Contribution refund

refundПланПреміумКраїнаУкраїнапристрійiPhone 13Моє запитання чи проблемаЯ забув змінити свої студентські дані після вступу в інший університет і не помітив, що у мене звичайна підписка, чи можна повернути різницю в ціні цих підписок, якщо я вже був с...

  • Newbie
  • refund План Преміум Країна Україна пристрій iPhone 13 Моє запитання чи проблема Я забув змінити свої студентські дані після вступу в інший університет і не помітив, що у мене звичайна підписк...
  • Joan
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 318 Views
  • 1 replies
  • 0 likes

Verified student in Ireland but can't pay with Google Pay

PlanFree/Premium - wanting to switch to Student PremiumCountryIreland My Question or IssueHi all, I have a free plan and I got verified again for Student Premium yesterday afternoon. After I got verified, I went to pay for my subscription and wanted ...

  • Visitor
  • Plan Free/Premium - wanting to switch to Student Premium Country Ireland     My Question or Issue Hi all, I have a free plan and I got verified again for Student Premium yesterday af...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I get refunded for a payment charge issue

I was charged 32 dollars from Spotify in my checking account, why am I getting charged with this?! I want my money back that is crazy and I’m upset about the charge…

  • Visitor
  • I was charged 32 dollars from Spotify in my checking account, why am I getting charged with this?! I want my money back that is crazy and I’m upset about the charge…
  • Eni
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Addmy music downloads from spotify to my tablet files

I want to Add my downloaded on Spotify music to RemixLive an app to remix them and keep them on my files on Android tablet so i can practice my DJing skills.

  • Visitor
  • I want to Add my downloaded on Spotify music to RemixLive an app to remix them and keep them on my files on Android tablet so i can practice my DJing skills.
  • Vasil
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Can't prove I'm a student

I can't prove I'm a student because I don't have the type of account that SheerId ask for but my institution is listed as included.

  • Visitor
  • I can't prove I'm a student because I don't have the type of account that SheerId ask for but my institution is listed as included.
  • Maxim
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi, I’m trying change country in settings using payment. But have only bags.

Hi, I’m trying change country in settings using payment. But have only bags.I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment card and country don’t match”. PlanPremium Student Count...

  • Casual Listener
  • Hi, I’m trying change country in settings using payment. But have only bags. I’m from Belarus, but move on to Poland. Now I want to change country and tried with payment. But app writes “payment car...
  • Eni
  • Moderator
  • 757 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 757 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unresponsive

Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one

  • Casual Listener
  • Whenever I am trying to click on the monthly subscription or one time subscription in premium student plan ,the page is unresponsive and I can't pay..other plan pages are working.but not this one &n...
  • Saintcoconut
  • Casual Listener
  • 489 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 489 Views
  • 2 replies
  • 0 likes

I am a medical student and it takes 6 years to complete my courses and grad

I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Thanks already.

  • Visitor
  • I am a medical student and it takes 6 years to complete my courses and graduate but my student plan has been cancelled for exceeding 4 years and i am being charged more than i can pay currently. Than...
  • icedlatte_
  • Newbie
  • 1057 Views
  • 3 replies
  • 3 likes
  • 1057 Views
  • 3 replies
  • 3 likes

Superuser Contribution Premium Student

PlanPremiumCountryVietnamDeviceIphone 7 plusOperating SystemIOS 16.7 My Question or IssueNow I use the Premium Student version of Spotify. The price of the Premium is 29,500 VND but when I pay through my VISA card, my wallet is deducted 40.000 VND. C...

  • Visitor
  • Plan Premium Country Vietnam Device Iphone 7 plus Operating System IOS 16.7   My Question or Issue Now I use the Premium Student version of Spotify. The price of the Premium is 29,500 ...
  • Joan
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento premium student

Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student

  • Visitor
  • Ho fatto l’abbonamento premium student ma continua ad accreditare anche premium imndividual oltre che premium student   
  • Dian
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 287 Views
  • 1 replies
  • 0 likes

Payment problem

PlanFree/PremiumCountryBrazilDeviceiPhone 8 plusOperating System My Question or IssueHey, I already have my student descount approved, so I'm trying to upgrade my account, but when I get on de payment page, always gets an error, even I changing my pa...

  • Visitor
  • Plan Free/Premium Country Brazil Device iPhone 8 plus Operating System     My Question or Issue Hey, I already have my student descount approved, so I'm trying to upgrade my accou...
  • Not applicable
  • 521 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 521 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't change my plan to Student even though I got confirmation I qualify

In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

  • Visitor
  • In my Spotify account it says I qualify for a disscount, but when I try to change my plan to Student, I get a notification saying "Sorry, you are not eligible for that plan. Here are some other ways ...
  • Vasil
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zda nejde cerpat sleva na ztp/p ? Dekuji liskova

Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou zvolit kategorii

  • Visitor
  • Kůly svému zdravotnímu stavu nemohu do práce a tak jsem odkazama na invalidní důchod a nemohu chodit ani do školy tak jen jsem se chtěla zeptat zda nejde cermat na kartičku nějakou slevu nevím jakou ...
  • Elena
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes