I cannot switch from family account to student account

[fqtihgunes]

 

Plan

Family Premium

Country

Turkey

Device

PC

Operating System

Windows 10

My Question or Issue

I verified that I am a student from SheerID. It says student discount is available, but when I want to use it, nothing appears on the screen, only your student account is actively available until now.

[Mario]

Hey @fqtihgunes,

Thanks for reaching out about this here in the Community. 

It'd be good for you to take a look at this support site article and follow the featured. This should help you find the Spotify account associated with the charges. 

If you need further help with this, you can get in touch with our folks in the Support team by following the steps on the bottom of the same page. 

Hope you'll find this useful. We'll be here if there's anything else we can help with!