I have paid student premium. But I am not getting premium in my account

[316a35wgqmmolugndsx5]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[osornios]

Hey @316a35wgqmmolugndsx5 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂

[Egor__Korol]

• Good afternoon, I bought a student subscription, paid, the money was taken from my card, but I did not receive the subscription and I also did not receive the details for the mail.