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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26204 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26204 Views
  • 20 replies
  • 0 likes

I pay for the premium family but I am a student who wants to change plan

I am currently paying for premium family but now that everyone can afford their own Spotify account and I am a student I would like to switch to the student plan. I tried to change it and verify using my student email but it said I am not eligible fo...

  • Visitor
  • I am currently paying for premium family but now that everyone can afford their own Spotify account and I am a student I would like to switch to the student plan. I tried to change it and verify usin...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount for Sixth Form Students

CountryUnited Kingdom Are Sixth Form students to eligble for the student discount after the move to SheerID verification? Correct me if I'm wrong but aren't student discounts provided to students as they are more sensitive to pricing as they don't ha...

  • Newbie
  •   Country United Kingdom   Are Sixth Form students to eligble for the student discount after the move to SheerID verification? Correct me if I'm wrong but aren't student discounts p...
  • 21Vlad
  • Visitor
  • 15182 Views
  • 3 replies
  • 2 likes
  • Premium for Students
  • 15182 Views
  • 3 replies
  • 2 likes

Superuser Contribution Payment failure

I was supposed to be charged today for my monthly fee but it is showing payment failure through mobile. I tried several times but it seems not to be working.What can I do?Plan Premium Student CountryBangldesh DeviceHuawei P30 ProOperating SystemAndro...

  • Visitor
  • I was supposed to be charged today for my monthly fee but it is showing payment failure through mobile. I tried several times but it seems not to be working.What can I do? Plan  Premium Studen...
  • Not applicable
  • 2953 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 2953 Views
  • 2 replies
  • 0 likes

Superuser Contribution You have already redeemed this offer, when trying to renew offer

PlanPremiumCountryMexicoDeviceRedmi note 8 proOperating SystemAndroid My Question or IssueWhen trying to renew my student discount, i get the message that "you have already redeemed this offer" on SheerId. I've tried to do it on an incognito window a...

  • Newbie
  • Plan Premium Country Mexico Device Redmi note 8 pro Operating System Android   My Question or Issue When trying to renew my student discount, i get the message that "you have already r...
  • M0456
  • Visitor
  • 5120 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 5120 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hulu Log in After Email Change

PlanStudent Premium CountryUSA My Question or IssueI recently changed my email on Spotify as I changed my primary email. Now when I am trying to log into Hulu, it comes up with an error and it does not recognize my email as an account. What exactly s...

  • Newbie
  • Plan Student Premium  Country USA   My Question or Issue I recently changed my email on Spotify as I changed my primary email. Now when I am trying to log into Hulu, it comes up with ...
  • maggieeb
  • Visitor
  • 1573 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium student

I just started spotify premium student but they sent me an email saying my payment is going to be for 21.99 SAR when while applying for premium student it said 10.99 SAR…

  • Visitor
  • I just started spotify premium student but they sent me an email saying my payment is going to be for 21.99 SAR when while applying for premium student it said 10.99 SAR… 
  • OscarDC
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium student plan suddenly changed to premium family plan

Like I was listening to music and the notification says that I have switched to family.When I try to switch to student at first it states that you are eligible but then at the payment section it says I’m not eligible

  • Visitor
  • Like I was listening to music and the notification says that I have switched to family. When I try to switch to student at first it states that you are eligible but then at the payment section it sa...
  • Novy
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Hola, me cobraron 3 veces en mí cuenta

Un pago corresponde al pago total de plan estudiantil, pero los otros dos no coinciden con ningún plan

  • Visitor
  • Un pago corresponde al pago total de plan estudiantil, pero los otros dos no coinciden con ningún plan
  • Anyk17
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to see any school under the dropdown

I am trying to subscribe to premium for student subscription plan but in the SheerID under the name of college/university dropdown, I am not able to see ANY schools at all. Please advise what I can do? It seems like changing country doesn't help with...

  • Visitor
  • I am trying to subscribe to premium for student subscription plan but in the SheerID  under the name of college/university dropdown, I am not able to see ANY schools at all. Please advise what I...
  • davidwilly
  • Casual Listener
  • 3540 Views
  • 11 replies
  • 4 likes
  • Premium for Students
  • 3540 Views
  • 11 replies
  • 4 likes

Superuser Contribution Premium student not working even though I'm verified as a student

I am a student at an accredited university, and have been approved by the SheerID verification. I got an email and have a message on the Spotify website telling me that I am verified until this time next year. The Spotify website then prompts me to s...

  • Newbie
  • I am a student at an accredited university, and have been approved by the SheerID verification. I got an email and have a message on the Spotify website telling me that I am verified until this time ...
  • Tiffany24
  • Visitor
  • 5683 Views
  • 3 replies
  • 0 likes
  • 5683 Views
  • 3 replies
  • 0 likes

I verified the wrong account for the student discount. How do I fix it?

I was logged into my old account when I verified and it said if this was the wrong account just log into the right one and it will be fine but then it said my information was already used.

  • Visitor
  • I was logged into my old account when I verified and it said if this was the wrong account just log into the right one and it will be fine but then it said my information was already used.
  • AdamDamon
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution can i buy student premium plan after buyin' individual plan both of 59,

So my question is that I'm thinkin' to take 3 months individual plan which is of 59 nd after that can I take student plan as at that time i would be eligible for that ??

  • Visitor
  • So my question is that I'm thinkin' to take 3 months individual plan which is of 59 nd after that can I take student plan as at that time i would be eligible for that ??
  • Novy
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student : error 404 when I click Get Student Discount on the mail from SheerID

I'm from France and I had the Premium Student formula during all the scolar year 2022-2023. But in July, Spotify switched my account to a normal account. I have done the verification by SheerID to get verified. And I have received a mail by SheerID V...

  • Visitor
  • I'm from France and I had the Premium Student formula during all the scolar year 2022-2023. But in July, Spotify switched my account to a normal account. I have done the verification by SheerID to ge...
  • Not applicable
  • 483 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 483 Views
  • 2 replies
  • 0 likes

Solved!! I haven't been at university for 4 years yet, but I still have "limit reached" error

PlanFree/PremiumCountryUnited KingdomDeviceAndroid phoneOperating SystemAndroid 13 My Question or IssueI haven't been at university for 4 years yet, but I still have "limit reached" error when trying to renew Spotify Premium for students. I am not su...

  • Casual Listener
  • ...eached" error when trying to renew Spotify Premium for students. I am not sure why this is or how to fix this.
  • wizzwizz2
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 370 Views
  • 2 replies
  • 0 likes

Premium for students

I have already submitted the documents and is eligible for a student premium till 5/12/2025 according to SheerId. After that, in the next step they asked me to choose a plan between 59 for 2 months then 59/month, and a one time payment PlanStudent/Pr...

  • Visitor
  • I have already submitted the documents and is eligible for a student premium till 5/12/2025 according to SheerId. After that, in the next step they asked me to choose a plan between 59 for 2 months t...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 335 Views
  • 1 replies
  • 0 likes

I have paid student premium. But I am not getting premium in my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Egor__Korol
  • Visitor
  • 197 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 197 Views
  • 2 replies
  • 0 likes

Solved!! Can I get Student Premium using a VPN to switch countries since its not available in mine

PlanPremium IndividualCountryCyprus My Question or IssueMy university is listed as an eligible institution that offers a student discount for premium but the problem is that its listed under Greece instead of Cyprus. So I was wondering if its possibl...

  • Newbie
  • Plan Premium Individual Country Cyprus   My Question or Issue My university is listed as an eligible institution that offers a student discount for premium but the problem is that its list...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Charged for premium individual while I was verified for student plan

PlanPremium studentCountryItalyMy Question or IssueHello, on the 1st of July I was supposed to renew my Spotify premium student account. I forgot, so I was rightfully charged 10.99 euros on the due payment date in August. Then I changed back to the S...

  • Newbie
  • Plan Premium student Country Italy My Question or Issue Hello, on the 1st of July I was supposed to renew my Spotify premium student account. I forgot, so I was rightfully charged 10.99 euros on...
  • HadleeA
  • Casual Listener
  • 512 Views
  • 4 replies
  • 1 likes
  • Premium for Students
  • 512 Views
  • 4 replies
  • 1 likes

Superuser Contribution Subscription Concern

PlanStudent Premium CountryUnited States DeviceLaptop Operating SystemWindows 10 My Question or IssueI recently purchased the Premium Student plan on 11/26, and I'm aware that it'll start charging on the next billing date (12/27). However, I was wond...

  • Casual Listener
  • Plan Student Premium  Country United States  Device Laptop  Operating System Windows 10    My Question or Issue I recently purchased the Premium Student...
  • Joan
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 229 Views
  • 1 replies
  • 0 likes