I paid but didnt get premium

[ozankaskaya92]

Hello, i paid for student premium. But i didnt get premium. 

It happened twice, last month spotify take payment but i didnt get premium and didnt recieve an email about it too.

And it happens this month too. What sould i do? The payment is not in pending. I paid it twice.

[SergioDavid]

Hey @ozankaskaya92, welcome to the Community!

The payments should be pending and the funds should get back to you soon. If both payments fail, try signing up for the discount again here using an incognito window.

If both of them go through, reach out to us here so we can get a closer look at your account.

Hope that helps.