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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24727 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24727 Views
  • 18 replies
  • 0 likes

Superuser Contribution Signed up for student+hulu account and am being charged $9.99 with no hulu access

Resubscried to my student+hulu account a couple weeks ago and not only have I been charged $9.99 for my student account I've also been charged $9.99 for my hulu account, separately. My account page says I'm successfully signed up for the $4.99 plan b...

  • Newbie
  • Resubscried to my student+hulu account a couple weeks ago and not only have I been charged $9.99 for my student account I've also been charged $9.99 for my hulu account, separately. My account page s...
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Demora pra obter desconto.

Oi, fiz a assinatura do Spotify com o desconto para estudantes. O valor ja foi debitado no meu cartao , mas ate agora minha conta continua sendo "free" Ja sai e entrei do login inumeras vezes. O que posso fazer?

  • Newbie
  • Oi, fiz a assinatura do Spotify com o desconto para estudantes. O valor ja foi debitado no meu cartao , mas ate agora minha conta continua sendo "free"  Ja sai e entrei do login inumeras vezes. ...
  • SergioDavid
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium My account was not active

I sent you a student certificate. For my premium membership. not activated. I paid from the bank card. Despite this, Spotify Account was not premium. I wait for 1 week. I urge you to rescue urgently

  • Newbie
  • I sent you a student certificate. For my premium membership. not activated. I paid from the bank card. Despite this, Spotify Account was not premium. I wait for 1 week. I urge you to rescue urgently
  • SergioDavid
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • student premium
  • 465 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Reactivate Hulu after renewing Premium for Students

Hi, there. As the title says, I renewed my Premium for Students account after it had expired. Now, when I log in to Hulu, I am asked to start a subscription. I had already activated my Hulu account, so the Activate Hulu button does not appear for me ...

  • Newbie
  • Hi, there. As the title says, I renewed my Premium for Students account after it had expired. Now, when I log in to Hulu, I am asked to start a subscription. I had already activated my Hulu a...
  • SergioDavid
  • Roadie
  • 3320 Views
  • 3 replies
  • 0 likes
  • 3320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription

Hello! I updated my debit card to continue to pay for my STUDENT hulu/spotify and when I updated it it charged me for premium. How do I get a refund to be the student amount?

  • Newbie
  • Hello!  I updated my debit card to continue to pay for my STUDENT hulu/spotify and when I updated it it charged me for premium. How do I get a refund to be the student amount?
  • SergioDavid
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • Student
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change payment for student discount

I need to change my payment method due to a cancelled credit card. I applied through the "Premium for Students + Hulu." I'm charged through Spotify but it would let me change the payment. I have until the end of the month to change it or I lose both ...

  • Newbie
  • I need to change my payment method due to a cancelled credit card.  I applied through the "Premium for Students + Hulu."  I'm charged through Spotify but it would let me change the payment....
  • SergioDavid
  • Roadie
  • 528 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: can't get to the student discount page

Also, I just got premium today. Is it because of that? Will it take some time before I can apply for the student discount?I already paid $10 for this month though.

  • Regular
  • Also, I just got premium today. Is it because of that? Will it take some time before I can apply for the student discount? I already paid $10 for this month though.
  • SergioDavid
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Student plan, Unauthorized charge.

PlanFreeCountry Greece DeviceHuawei P9 Lite 2017Operating SystemAndroid My Question or Issue I went to change my account to premium with a student plan and I entered my Debit Card. After that I was asked my Student ID in order to verify that I was a ...

  • Newbie
  • Plan Free Country  Greece  Device Huawei P9 Lite 2017 Operating System Android    My Question or Issue  I went to change my account to premium with a student plan a...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doppio addebito su due carte diverse spotify students

Ciao! Spero possiate aiutarmi. Ho un account free e volevo usufruire del servizio spotify students. Cosi ho iniziato la procedura e inserito per il pagamento la carta prepagata intestata a mia madre, della quale non riesco a controllare pero' il sald...

  • Casual Listener
  •  Ciao! Spero possiate aiutarmi.  Ho un account free e volevo usufruire del servizio spotify students. Cosi ho iniziato la procedura e inserito per il pagamento la carta prepagata i...
  • glorialagreca
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student discount

I made a payment for student discount and app sent me to SheerID. After few days I get my confirmation mail and get back to app for enjoy my premium but it was not started. I talked with my bank and they said Spotify gave my money back at the same ti...

  • Visitor
  • I made a payment for student discount and app sent me to SheerID. After few days I get my confirmation mail and get back to app for enjoy my premium but it was not started. I talked with my bank and ...
  • SergioDavid
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid but didnt get premium

Hello, i paid for student premium. But i didnt get premium. It happened twice, last month spotify take payment but i didnt get premium and didnt recieve an email about it too.And it happens this month too. What sould i do? The payment is not in pendi...

  • Newbie
  • Hello, i paid for student premium. But i didnt get premium.  It happened twice, last month spotify take payment but i didnt get premium and didnt recieve an email about it too. And it happ...
  • SergioDavid
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • Student
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito ayuda sobre el proceso para tener el descuento a estudiantes

Lo primero que hise fue seleccionar premiun para universitarios, llene mis datos y la informacion de mi tarjeta, luego se redirecciono a la pagina oficial de sheerID , mas no a la verificacion, y retrocedi la pagina, y se borraron mis datos, los volv...

  • Newbie
  • Lo primero que hise fue seleccionar premiun para universitarios, llene mis datos y la informacion de mi tarjeta, luego se redirecciono a la pagina oficial de sheerID , mas no a la verificacion, y ret...
  • SergioDavid
  • Roadie
  • 505 Views
  • 1 replies
  • 0 likes
  • 1
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobro y no me dio el servicio

ME COBRO PREMIUM ESTUDIANTE Y ESTE NO ME LO DIO YA LLEVO 15 DIAS Y NADA NI EL DINERO NI SERVICIO YA HICE DE TODO Y NADA

  • Newbie
  • ME COBRO PREMIUM ESTUDIANTE Y ESTE NO ME LO DIO YA LLEVO 15 DIAS Y NADA NI EL DINERO NI SERVICIO YA HICE DE TODO Y NADA
  • SergioDavid
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • Student
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution descuento para estudiantes

Hice el proceso para recibir el descuento para estudiantes, fue aprobado y cuando hice el pago con mi tarjeta se hicieron 3 cobros por $99.00 para esto yo antes ya contaba con en plan premium, el siguiente mes que se suponia se me iba cobrar a $49.00...

  • Newbie
  • Hice el proceso para recibir el descuento para estudiantes, fue aprobado y cuando hice el pago con mi tarjeta se hicieron 3 cobros por $99.00 para esto yo antes ya contaba con en plan premium, el sig...
  • SergioDavid
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • Student
  • 322 Views
  • 1 replies
  • 0 likes

not recieving student discoount

PlanPremiumCountry USADeviceIphone 6sOperating SystemIOS 10 My Question or Issue I have been paying 10 dollars for the last 3 months and it should have been only 5 because I should have the student discount. I would like to recieve the discount again...

  • Newbie
  • Plan Premium Country  USA Device Iphone 6s Operating System IOS 10   My Question or Issue  I have been paying 10 dollars for the last 3 months and it should have been only 5 ...
  • Maxim
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Premium cancelled, while still having student´s for 6 more months

PlanPremiumCountry MexicoDeviceiPhone 6Operating SystemiOS 10, Windows 10My Question or Issue I have premium with the student´s discount, I got it in January and suddenly today I realized that it had been changed to free, which I did not do it. I´d l...

  • Newbie
  • Plan Premium Country  Mexico Device iPhone 6 Operating System iOS 10, Windows 10 My Question or Issue   I have premium with the student´s discount, I got it in January and sud...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Student Premium

I’m not sure of whether I was verified as a student, but my bank account shows two processing charges for Spotify Premium at $4.99. Yet, I still don’t have access to PremiumPlanPremiumCountry United States DeviceiPhone 6Operating SystemiOS 10 My Ques...

  • Casual Listener
  • I’m not sure of whether I was verified as a student, but my bank account shows two processing charges for Spotify Premium at $4.99. Yet, I still don’t have access to Premium Plan Premium Country ...
  • user-removed
  • Not applicable
  • 557 Views
  • 4 replies
  • 0 likes
  • 557 Views
  • 4 replies
  • 0 likes

Student Discount, paying through Optus

My Question or Issue Is there a way to pay the student discount through the payment method of the Optus phone bill? This would be really helpful in my current situation Thanks!

  • Newbie
  • My Question or Issue  Is there a way to pay the student discount through the payment method of the Optus phone bill? This would be really helpful in my current situation   Thanks!
  • user-removed
  • Not applicable
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Can't do the payment for student

PlanFreeCountry BrazilDeviceSamsung Galaxy J3 2016Operating SystemAndroid My Question or Issue When trying to pay the student signature a error message shows up, and the browser console also shows a mistake (err_blocked_by_client). I can't finish the...

  • Newbie
  • Plan Free Country  Brazil Device Samsung Galaxy J3 2016 Operating System Android   My Question or Issue  When trying to pay the student signature a error message shows up, an...
  • Bittencourt
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes