I paid for the student premium account. But it' s still not premium.

[user-removed]

I got a Sheer ID' s student account confirmation email. I paid by my school bank card. But my account is still not in the premium version. I am waiting for a solution.

[eblackrose00]

We know it's not cool when you've paid for the subscription and did not get what you've expected. We'll be glad to sort this out for you.

Let's try to troubleshoot this issue with you.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It'll then take you through a survey to point you in the right direction.

Or you can head here so Spotify advisors can resolve this for you. 

Don't worry, they're the coolest people in the world!

Hope this helps!

If this post has solved your issue - Please click on 'ACCEPT AS SOLUTION'.

If you like my post - Please add likes to it.

[user-removed]

I followed all the steps you took in order. My account still looks free.

[eblackrose00]

Looks like this needs to be further checked backstage. Spotify advisors would be happy to look into your issue if you contact them via one of the below ways:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

If this post has solved your issue - Please click on 'ACCEPT AS SOLUTION'.

If you like my post - Please add likes to it.