Issue accessing the Hulu (with Ads) benefit for Premium Student Account

[NP2003]

Plan

Premium Student

Country

United States

Device

MacBook Air and iPhone 13 Pro Max

Operating System

iOS 16.6

I have a Spotify Premium Student subscription that is supposed to also include Hulu (with ads) at no extra cost. I have had this account for several months and was using the Hulu benefit with no issues until about a month ago. Now whenever I try to watch something on Hulu it tells me that it "isn't included in my current subscription." I talked to Hulu customer support and they told me to ask Spotify if they cancelled my account. My Spotify is working normally, though? I'm very confused. 

[Maxim]

Hey @NP2003,

Thanks for reaching out.

Can you please log into your account page and try to access Hulu from the My services tab?

If the issue persists, please share a screenshot of what you're seeing there.

Looking forward to your reply 🙂

[NP2003]

I have tried multiple times to access Hulu from the my services tab on my account page. Now it's bringing me to the Hulu subscription page and telling me I need to resubscribe. 

[Maxim]

Hey @NP2003,

Thanks for letting me know.

Can you please post a screenshot of the My services tab?

[NP2003]

Here ya go. 

[Maxim]

Hey @NP2003,

Thanks for the screenshots 🙂

In this case, it's best to reach out to Support so that they can look into fixing this: https://www.spotify.com/about-us/contact/