Keeps going back to account page after pressing 'get discount' in the 'Manage your plan' page

[Hypic]

Plan

Individual Premium to Student 

Country

United States

Device

Both desktop and Macbook

Operating System

My Question or Issue

I want to change my premium individual plan to Student plan since I am a student. But when I go into account settings and try to change the plan by going into "Manage Plan" and click "Get Discount" under 'Get Student Premium', it goes back to account page without nothing happening. I just tried doing again after canceling my current plan, but it didn't solve the problem. 

[Vasil · Accepted solution]

Hey @Hypic,

Thanks for reaching out!

Make sure you're following the steps from this article when trying to apply the discount to your account.
If your discount is already verified via SheerID, you have probably received an email with a link to apply it to your account and switch your subscription to Premium Student. 

In case the link there has expired or you haven't received a confirmation email, you can contact SheerID to get a new one!
Note: A Student discount can only be applied for a maximum of four years in total and has to be renewed once every year.

Hope this helps! Keep us posted on how things go 🙂

[Hypic]

Somehow when I clicked the link in the article you provided, it took me to the purchase page for student plan. Thank you so much!

[Maria]

Hey @Hypic,

Thanks for letting us know it worked, that's great to hear!

Should anything else pop up, the Community is here for you.

Cheers 🙂

[RainbowzRCool2]

Hi, I'm having the same problem but, none of the solutions here are working. I've received a new email but, when I click "Get Discount" I am redirected to the Home page again. This is true under incognito browsers as well. 

[Eni]

Hey @RainbowzRCool2, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, have you checked if you're logged in to your account while clicking on "Get discount"? 

If so, we suggest that you try again while using a different device and a different internet connection. 

Let us know how it goes. 

[RainbowzRCool2]

Hello, thank you for your reply. I am logged in while clicking "Get Discount". Unfortunately, using different devices or internet connections didn't work either. 

[Yordan]

Hi @Hypic,

Check if the student discount has already been applied by logging in on your account page. If it is, all that's left is to simply change the plan to Premium Student. You can also do that at https://spotify.com/student/.

In case the student discount still hasn't been applied yet, I'd recommend requesting a new confirmation email from SheerID here.

Cheers!

[RainbowzRCool2]

Hello there, I tried this but it still takes me back to the account page. I've already received three new confirmation emails from SheerID but I have the same issue.

[Susan_GP]

Hi there @RainbowzRCool2,

Thanks for keeping us updated.

What happens if you try to go to this link and select Get Started? Are you prompted to verify you're a Student again? Or enter your payment details to subscribe? If you see the option to enter your payment details that means you already activated the discount and don't need any other confirmation or link. You can simply subscribe and start enjoying. 

We'll keep an eye out for your reply.

[elliegabrielson]

I'm having the same problem! No matter what I do I always end up back on my account page. Even if I try to open up the SheerID link in a new tab, in an incognito tab, on a different wifi server, etc., it just won't let me open it, and I end up back on my account page. I've had the student discount for 2 years now and want to renew it again for this year. 

[Maria]

Hey @elliegabrielson,

Thanks for reaching out in the thread!

Just to confirm, are you able to active the discount directly from the Student page? If possible, you can also give a different device a shot, and open the Student page from there.

If that doesn't do the trick, feel free to let us know if you're seeing any error messages. You can send us a screenshot of it, just make sure it doesn't include any personal info.

Let us know how you get on.