ME COBRARON PLAN UNIVERSITARIO Y ME LO RECHAZARON

[GerryCastillo]

Buenas tardes 

Adquiri el plan universitario y me rechazaron el documento que subi...

pero el cobro si me lo jalaron de mi tarjeta de debito. ¿Que puedo hacer para que me reembolcen el dinero o en todo caso me lo tomen en cuenta para contratar Spotify Premium?

[Daisy]

Hey @GerryCastillo.

Welcome to the Community! Hope you don't mind our reply in English.

If there are any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go through. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂