Me cobran Spotify premium sin mi descuento de estudiante

[daniela_hc]

Hola, yo me suscribí con el plan Universitario y me cobraron 49 pesos al mes, pero este mes me cobraron a mi tarjeta 99 pesos y no he cambiado mi plan. Como me van a reembolsar el dinero?

Plan

Premium estudiante

Country

México 

[Katerina]

Hey there @daniela_hc,

Thanks for posting and welcome to the Community!

Since the Community's official language is English, we hope you don't mind us replying in English.

Keep in mind that the discount is active for 12 months at a time. However, if you're still eligible, you can renew the discount for another 12 months on your account. You can read more here.

To do so, you can head here. The discounted rate should kick in on your next billing date. 

However, if you'd like a refund, we'd recommend heading here to view our refund policy.

Let us know how you get on 🙂

[Carolina1654]

El mes pasado me cobraron 57 pesos de mi descuento de estudiante y este mes me cobraron 115 de una membresía normal

Que hago en este caso. 

[AndresM]

Hey @Carolina1654,

Thanks for your reply. 

In this case, we recommend that you get in contact with customer support here (if you already followed the steps shared by @Katerina). The right folks will help you to check this further with you.

Remember the Community is here in case you need anything else. 

[JDJM99]

Hola, te pudieron resolver algo? Tengo el mismo problema este mes....

[AndyR001]

Hola, ¿pueden compartir más información? Me pasó exactamente lo mismo

[Dian]

Hey there,

Thanks for the replies.

As @AndresM mentioned, it'd be best to contact our customer support team for further assistance. You can find out how to do it here.

Hope this helps,

Cheers!

[Sopofipi]

Hola! He inscrito mi cuenta de estudiante para renovar mi descuento por 12 meses dos veces, y me siguen cobrando el precio normal. Pueden reembolsarme mi dinero? He pagado el doble teniendo una cuenta de estudiante verificada. 
saludos!