My premium My account was not active

[hknkmsk]

I sent you a student certificate. For my premium membership. not activated. I paid from the bank card. Despite this, Spotify Account was not premium. I wait for 1 week. I urge you to rescue urgently

[SergioDavid]

Hey @hknkmsk, welcome to the Community!

In this case, we suggest you follow all of the steps listed in this article. If you still have trouble seeing your Premium features, the pending charge point most likely applies to you.

If that's the case, make sure your card meets the requirements listed here and try signing up again.

Let us know if that helps.