Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
hace una semana intente comprar el plan para estudiantes y cuando llego la confirmacion salio denegada y cheque y me habian cobrado 3 veces, quisiera saber si tendre mi dinero de vuelta?
He pagado para registrar por premium de universitarios, pero me cobraron $99pesos por dos veces!!y inclusivo mas peor es mi cuenta todavia sigue siendo ‘prueba de premium’Que puedo hacer
PlanFree/PremiumCountry PolanaDevice(iPhone SE)Operating System(iOS) My Question or IssueHello,I'm from Poland. I have a problem with my Student discount. I activated my account in November 2017. Spotify charged from my debit card till May this year ...
PlanPremium? Country United StatesMy Question or Issue I signed up for the spotify and hulu student bundle today. I made my account and logged in and put in my billing info. Then I got to the student verification part. It failed, so I did the manual ...
Hello, I wanted to start student's subscription like ~2 weeks ago, but the process of verification took too long and I've forgot about it. Then I received an e-mail that Sheer ID verification is successful and I can now register student's plan. I've ...
PlanÖdülülke TürkiyecihaziPhone 7 Artıİşletim sistemiiOS 11.4 Benim Soru veya SorunI closed the page as soon as I requested the student's certificate after completing my student subscription. My bank account is charged 6.99 Turkish Liras, but my Spot...
Hello everybody, I’m an Italian university student. I applied for Spotify Students. My accounts has been verified but I still have Spotify Free. How can I do? Thanks! PlanFree/PremiumCountry ItalyDeviceiPhone 5S
Good morning. I'm trying to reactvate my Student account (that I calceled last month) and it says that I've already used the discount. Is the same email account that I used last time, I cant reactvate?
I have paid for premium using student discount option. But my account hasn’t been premium right now. can somebody help me to solve this issue?
PlanPremium(Student)CountryDenmark My Question or Issue I have applied for student discount for my account. I have received confirming e-mail that I can get the student discount, but the system is still taking 99kr as for full subscription.
PlanSpoiler (Highlight to read) Premium - estudanteCountry Brasil Device(Samsung Galaxy J7 PrimeOperating System(Android Oreo) My Question or Issue No dia 18/05 meu plano de desconto para estudante expirou e houve então uma cobrança de R$16,90 do Pre...
PlanFree/PremiumCountry PHILIPPINESDeviceXiaomi Mi A1Operating SystemAndroid Oreo My Question or Issue I was halfway on verification on Student discount but I cancelled it twice but still charged twice.
Hello,I had a tree month trial version of Spotify premium. Now I got an account at UniDays for verifying that I'm a student. But the 50%discount is'nt working. First I clicked to 'extend spotify premium for 9,99/month', this is working. But the chang...
Resubscried to my student+hulu account a couple weeks ago and not only have I been charged $9.99 for my student account I've also been charged $9.99 for my hulu account, separately. My account page says I'm successfully signed up for the $4.99 plan b...
Oi, fiz a assinatura do Spotify com o desconto para estudantes. O valor ja foi debitado no meu cartao , mas ate agora minha conta continua sendo "free" Ja sai e entrei do login inumeras vezes. O que posso fazer?
I sent you a student certificate. For my premium membership. not activated. I paid from the bank card. Despite this, Spotify Account was not premium. I wait for 1 week. I urge you to rescue urgently
Hi, there. As the title says, I renewed my Premium for Students account after it had expired. Now, when I log in to Hulu, I am asked to start a subscription. I had already activated my Hulu account, so the Activate Hulu button does not appear for me ...
Hello! I updated my debit card to continue to pay for my STUDENT hulu/spotify and when I updated it it charged me for premium. How do I get a refund to be the student amount?
I need to change my payment method due to a cancelled credit card. I applied through the "Premium for Students + Hulu." I'm charged through Spotify but it would let me change the payment. I have until the end of the month to change it or I lose both ...
Also, I just got premium today. Is it because of that? Will it take some time before I can apply for the student discount?I already paid $10 for this month though.