Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
hi. I tried to take a student plan. However I entered my information about it. At the credit card page I gave my card's information to blanks. After that I wanted to control this payment from my bank's online page. I saw that you take paymet twice ti...
I already have a family premium account, but I want to change it to a premium student account. When I go to the student page and press "get premium", I get this message: "It appears that you are not eligible for the discounted product that you are tr...
Hello,I recently tried to sign up for the Spotify plus Hulu student deal and my student information could not be found. I’m currently enrolled as a freshman, but I don’t actually start till August. I was wondering if this is the reason my info could ...
Ho effettuato il pagamento per spotify studenti ma mi rimane L account in freeMentre i soldi li ha presi. Perché?
PlanFree/PremiumCountry Norway/ New ZealandDeviceiPhone 6 plusOperating SystemiOS 11 My Question or Issue I am a New Zealand student now taking an exchange in Norway. I recently joined Spotify and would like to upgrade my account to premium, but I do...
I’m trying to switch from the Premium plan to the student discount, however the link on the Spotify website doesn’t work. I cancelled my membership through ITunes and would like to continue with the Premium service.
Plan PremiumMy Question or Issue Hi!i recent checked out the student discount and wanted to switch from regular premium to that campaign however I do not start UNI until August so I ended up not switching. But they still charged me for normal premium...
Hi there, I've got an NUS extra discount card but don't have UNIDAYS, is there a way I can still access student discount on Spotify? There doesn't seem to be anywhere where I can just write down the card number and it'll give a discount? I'm a studen...
Hi! I have premium Spotify, and I just got my student ID today! I wanted to transfer my premium to student premium so I get the discounted rate, but it said it didn't see my ID in the system. I've got it right here. I'm enrolled in Los Angeles Southw...
Currently I don't have premium and I plan to try the 3 months of premium for .99. This fall, 2018, I will be a student at college and I was wondering how I can get the student discount after my trial is over?
PlanFree/PremiumCountry JapanDeviceiPhone 7Operating SystemiOS My Question or Issue hi! im a college student.i registered premium for student.And that fee was charged from my card.But there is not my school at the form.So i requested to add my school...
PlanFreeCountry IrelandDeviceGalaxy S8Operating System My Question or Issue Hi,I was trying to subscribe as a student yesterday but I just cancelled the process in the middle because of documents.But I've just found that the €4.99 is already deducted...
PlanPremiumCountry EspañaDevice iPhone X Operating SystemiOS 10 My Question or Issue He disfrutado del descuento para estudiantes hasta ayer, que me cobraron 10€ de nuevo sin avisar que finalizaba dicho descuento. Esta mañana he vuelto a activarlo, y...
PlanPremiumCountry TurkeyDeviceHTC One M7Operating SystemAndroid My Question or Issue I tried to buy the spotify premium for students but I am a secondary school student and I didn't know that it isn't available for me so i kept trying but it didn't ...
My student status has been verified and approved, my university even appears on the list of universities but once I return to put in my credit card, I get an error that says "It looks like your card is from a non-Spotify country.", I'm in Puerto Rico...
hace una semana intente comprar el plan para estudiantes y cuando llego la confirmacion salio denegada y cheque y me habian cobrado 3 veces, quisiera saber si tendre mi dinero de vuelta?
He pagado para registrar por premium de universitarios, pero me cobraron $99pesos por dos veces!!y inclusivo mas peor es mi cuenta todavia sigue siendo ‘prueba de premium’Que puedo hacer
PlanFree/PremiumCountry PolanaDevice(iPhone SE)Operating System(iOS) My Question or IssueHello,I'm from Poland. I have a problem with my Student discount. I activated my account in November 2017. Spotify charged from my debit card till May this year ...
PlanPremium? Country United StatesMy Question or Issue I signed up for the spotify and hulu student bundle today. I made my account and logged in and put in my billing info. Then I got to the student verification part. It failed, so I did the manual ...
Hello, I wanted to start student's subscription like ~2 weeks ago, but the process of verification took too long and I've forgot about it. Then I received an e-mail that Sheer ID verification is successful and I can now register student's plan. I've ...