Overcharged on Student Account

[elik1]

Plan

Student Premium

Country

New Zealand 
Device

iPhone 11

My Question or Issue

In April I was my student premium account switched to regular premium so I renewed my student discount. Every month without fail I have been charged the regular premium fee. I go into my account and switch it to student premium but every month it will switch back and charge me more. This is unfair and I want my money back but I cannot find anywhere to request refund. An extra $8 might not be a lot for Spotify but it makes a difference to me. Please give me my money back and stop switching my account. 

[Eni]

Hey there @elik1, 

Thanks for getting in touch about this and welcome to the Community! 

Just to confirm, have you completed all these steps? If so and you got a confirmation email from SheerID, make sure to click on "Get discount" to activate it and follow the steps to register your payment method. 

Also, you can check which type of subscription you currently have and you'll be charged for on the next billing date on your account page. 

Lastly, to know more about our refund policy take a look at this article. 

Hope this helps. If you need a hand with anything else, the Community is here for you. 

[#3]

El mes pasado actualicé mi plan a estudiantes, pero este mes igual se me cobró el plan individual

[#4]

I was charged regular rate from July to October with no notification or request for student verification. I am a full-time student.