Had be verify the eligibility of student, but still error

[Annnnnnnnn]

None 

Plan

Premium

Country

Malaysia



My Question or Issue

Had be verify and eligible for premium student, but when i select verified for premium student plan and when i choose payment method, it link me back to main page and mentioned not eligible for the plan selected.

[pediacax]

If you've verified your student eligibility for Spotify's student discount but are still encountering errors, here are possible reasons and solutions:

Possible Reasons

1. Verification Delay: Sometimes, it takes time for Spotify to process and sync the verification.
2. Expired Eligibility: Student verification is typically valid for 12 months. If you're nearing or past this timeframe, you may need to reverify.
3. Incorrect Information: If the details you provided during verification (e.g., name, school, or email) don’t match Spotify's requirements, it might cause errors.
4. Technical Glitch: Temporary system issues could prevent the application from proceeding smoothly.

Solutions

1. Recheck Email and Account:

   • Ensure you’re using the same email for your student verification and Spotify account.
   • Log out and back in to refresh your account status.

2. Reverify Your Eligibility:

   • Go to Spotify's Student Verification page.
   • Submit the required documents again (e.g., school ID, enrollment letter).

3. Clear Cache and Cookies:

   • If using a browser, clear cache and cookies and try verifying again.
   • For the app, ensure it’s updated to the latest version.

4. Contact SheerID or Spotify:

   • If Spotify uses SheerID for student verification, reach out to SheerID to confirm your status.
   • Contact Spotify support via Spotify Help and explain the issue.

5. Alternative Plan:

   • If the issue persists, consider switching to another plan temporarily until the error is resolved.

If the error message provides a specific code or explanation, share that with Spotify's support team for faster troubleshooting.